Customer Service Associate – Bilingual Customer Support –Energy – (WFO, Colombia)

If you are looking for customer service jobs in Colombia that value strong communication, bilingual capability, and professional customer handling skills, this role offers a structured opportunity within a global operations environment. Fusion CX is hiring Customer Service Associates for a bilingual customer support process, supporting customers through clear, accurate, and professional interactions.

This is a work-from-office role in Colombia, suited for candidates seeking bilingual customer service jobs, contact center roles, or English–Spanish support positions in a structured operations setup.

Job Description:

About the Role
As a Customer Service Associate – Bilingual Customer Support, you will be responsible for handling customer interactions with clarity and professionalism. The role focuses on effective communication, accurate typing and documentation, and delivering a consistent customer experience across interactions.

Key Responsibilities

• Handle customer interactions with professionalism and accuracy
• Apply strong customer handling skills to address queries and concerns
• Communicate clearly and effectively in both English and Spanish
• Maintain accuracy while typing and documenting customer interactions
• Adhere to defined quality, communication, and process standards

Responsibilities may evolve based on operational requirements.

Job Requirements:

Education

• Graduation from a recognized institution

Experience & Skills

• Excellent verbal and written communication skills
• Strong typing speed and accuracy
• Effective customer handling and problem-solving skills
• Language proficiency in English and Spanish
• Ability to work in a structured, performance-driven environment

Work Mode

• Work From Office (WFO)
• Location: Colombia

Why Join Fusion CX?

Fusion CX offers bilingual customer service jobs in Colombia within structured operations that emphasize professionalism, communication quality, and consistency. Employees gain exposure to global support environments while building stable, long-term careers in a people-focused CX organization.