Customer Service Associate – ASR & BB – Bengaluru

If you are looking for rewarding call center or BPO job vacancies in Bangalore, or telecom customer support roles in Bengaluru that build analytical thinking, communication confidence, and operational discipline, this role is perfect for you. This telecom customer support role gives you hands-on experience handling order-related queries with precision and offers opportunities to grow with a leading telecom client and a global CX company. Apply now!

Job Description:

About the Role
You will manage inbound and outbound interactions related to order status, scheduling, updates, and issue resolution. The position requires strong English proficiency, careful documentation, and the ability to triage customer enquiries efficiently while staying calm in varied scenarios.

Key Responsibilities

• Conduct initial triage of customer requests and clarify order-related questions.
• Communicate effectively with customers over phone, email, or chat.
• Respond with professionalism even in challenging interactions.
• Manage transactional queues for order service, scheduling, and status enquiries.
• Take inbound and make outbound calls to resolve or route customer concerns.
• Identify causes of order delays and escalate appropriately.
• Provide end-to-end resolution management for assigned cases.
• Monitor emails and chats; respond within defined timelines.
• Support feedback loops across operations and technology teams.
  Responsibilities may evolve based on business needs.

Job Requirements:

• Education: Recent Graduate
• Experience: 0–2 years of call center/customer service experience (preferably telecom). However, freshers are encouraged to apply.
• Strong written and verbal English communication skills
• Ability to stay composed and empathetic under pressure
• Competency with Microsoft tools and documentation
• Shift: US shift
• Work Mode: Work from office (WFO)

Note: Preference may be given to male candidates; however, all qualified candidates can apply.

Why Join Fusion CX?

Join us at Fusion CX in Bengaluru as a Customer Service Associate in a telecom support role. Here, you will be part of a process where precision and responsiveness truly matter. Bengaluru’s operations culture brings structure, teamwork, and constant skill-building. Expect guided support during nesting, opportunities to expand your process knowledge, and a workplace where effort is recognized and growth is accessible.