Customer Service Agent – Video Analysis– Autonomous Retail

Fusion CX is seeking a detail-oriented customer service agent to join our team in Casablanca, Morocco, to perform video analysis and support the quality assurance efforts for our innovative autonomous retail shopping solution. In this role, you will be responsible for analyzing video footage to ensure compliance with company standards, flagging discrepancies, and maintaining accurate documentation. Your contributions will be key to improving the efficiency and accuracy of the client’s retail solutions. You will  ensure they meet the highest standards of quality. This is an exciting opportunity for professionals seeking customer service agent jobs in Morocco with a focus on cutting-edge retail technology. If you want to build a career in the customer service space and are looking for a rewarding role in Casablanca in a global company, join us as a video analysis specialist and be part of a CX transformation journey with us worldwide. Apply now!

Job Description

Here are the key responsibilities of the role of the Morocco customer service agent performing video analysis for an autonomous retail solution:

• Analyze and review video recordings to ensure compliance with company procedures and quality standards.
• Identify and flag any irregularities or anomalies observed in the videos.
• Maintain accuracy in reviewing and documenting findings in back-office systems.
• Utilize data management and video analysis tools to efficiently process information.
• Collaborate with relevant departments to address any issues or discrepancies identified in video footage.
• Ensure that all documentation is accurate and complete, following company guidelines and protocols.
• Work independently to maintain a steady workflow and meet quality targets.
• Adhere to confidentiality standards when handling sensitive information.
• Report findings and provide feedback to management to improve processes and compliance.

Job Requirements

Required skills and qualifications for the role of customer service agent performing video analysis for a renowned retail client in Morocco:

Required Skills

• Attention to Detail: Ability to stay focused for extended periods and accurately detect inconsistencies.
• Proficiency in Back-Office Tools: Familiarity with data management and video analysis software.
• Analytical Mindset: Strong capability to quickly interpret and understand situations observed on video.
• Communication Skills: Ability to clearly document and report observations.
• Adaptability: Comfortable working in a sedentary environment with repetitive tasks.
• Reliability: Consistently meet deadlines and maintain quality in all tasks.

Qualifications

• Previous experience in a back-office or quality control role is a plus.
• Basic computer literacy, especially in data entry and video analysis tools.
• High level of concentration and commitment to detail.
• Ability to work independently in a structured and focused environment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform additional tasks outside of their regular responsibilities as necessary.

Why Join Fusion CX?

At Fusion CX, we are transforming customer experience with our cutting-edge technologies, futuristic vision, and human empathy. As part of our team, you will play a critical role in ensuring the smooth operation and integrity of these innovative autonomous retail systems. If you’re seeking customer service jobs in Morocco and are passionate about technology, quality control, and process optimization, this is the perfect opportunity to make an impact. Moreover, Fusion CX provides a dynamic work environment that encourages professional growth, exposure to emerging technologies, and opportunities to be part of a fast-growing industry. Submit your application and join a team that’s shaping the future of customer experience in Morocco in the retail industry. We look forward to hearing from you!