Customer Service Agent – Supporting First Responders – Spindale, NC

Are you seeking customer service jobs in Spindale that empower you to make a difference in people’s lives? Here is an opportunity to work with a global customer experience leader and provide exceptional service to those who protect our community. At Fusion CX, we seek dedicated Customer Service Agents in Spindale, North Carolina, to support the crucial network of first responders who help keep our communities safe.

If a sense of purpose and integrity drives you and you possess a strong desire to serve those who serve us, this is your opportunity to join a dynamic team that ensures first responders have reliable communication when it matters most.  Moreover, it is an opportunity to grow your career with a customer experience transition company and make your mark in the customer service industry and people’s lives. Don’t miss the chance to contribute meaningfully to society and make a positive impact. Apply today!

Job Description:

As a Customer Service Agent at Fusion CX in Spindale, you will be critical in providing exceptional support to first responders using a private nationwide high-speed wireless broadband network. This network is dedicated to public safety and for their exclusive use. This private network is designed to cut through the clutter of commercial traffic and allow secure and reliable wireless communication. It is a critical role, and in this customer service agent position in Spindale, you will perform the following duties to support the first responder’s network:

Key Roles and Responsibilities of Customer Service Agents in Spindale

• Provide excellent customer service to first responders, ensuring their communication needs are met.
• Efficiently handle inbound calls in a secure, paperless environment.
• Maintain confidentiality and record information accurately.
• Navigate CRM and billing systems to support customer inquiries and needs.

Job Requirements:

The key skills, qualities, and attributes needed for Customer Service Agents in Spindale to excel in supporting first responders and succeed in their role:

• Education: A high school diploma or equivalent is preferred.
• Experience: No prior experience is required for the role.
• Skills and Capabilities
  • Must have excellent interpersonal and customer service skills
  • Must be highly reliable and able to work consistently in schedules
  • Capable of multitasking while managing inbound calls.
  • Experience working in a secure, paperless environment.
  • Ability to handle confidential information with utmost discretion.
  • Strong verbal communication for clear and concise interaction.
  • Accuracy in recording and documenting relevant information.

Ready to Go the Extra Mile as a Customer Service Agent Supporting First Responders Network

1. Our dedicated team is committed to delivering impeccable service with professionalism and care.
2. You bring a unique combination of experience, passion, and integrity to this important role.
3. Join a community where you will be making a real difference by helping those who need it the most.
4. Provide critical support to families and individuals across the globe.
5. Embrace the responsibility of caring for humanity and being a source of support during crucial moments.

If these values resonate with you, we encourage you to apply and be part of this rewarding mission as a customer service agent supporting first responders in Fusion CX in Spindale, NC.

We encourage people with a criminal record to apply for this role.

Benefits:

* Weekly Pay with Direct Deposit available

• 401(k)
• Dental Insurance
• Disability insurance
• Flexible schedule
• On-the-job training
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Referral program

Job Type: Full-time

Work setting:

• Call center
• In-person

Work Remotely

• No

Ability to commute/relocate:

Spindale, NC: Reliably commute or planning to relocate before starting work (Preferred)

Why Join Fusion CX:

At Fusion CX, we are more than a customer service team—a community dedicated to supporting those who protect and serve. Constantly innovating in the customer service space, we offer an opportunity to build your career with the best in the industry in an inclusive and innovative workplace. By joining us as a customer service agent supporting first responders in Spindale, NC, you will:

• Be part of a mission-driven team supporting first responders in the country.
• Work in a collaborative, supportive environment where your contributions truly make a difference.
• Enjoy competitive benefits, including weekly pay, health insurance, 401(k) matching, paid time off, and more.
• Experience the satisfaction of knowing your role helps keep public safety communication running smoothly.

If a passion for service drives you, are currently looking for customer service jobs in Spindale, and are ready to make a real impact, apply today.  Join the Fusion CX team in Spindale, North Carolina. Here, you will be a part of a memorable journey to transform the customer experience while making a real difference.