Customer Service Agent – Personal Loans (Bilingual) – El Salvador

Help customers navigate their personal loan applications with clarity, care, and confidence. Fusion CX is hiring Customer Service Agents for Personal Loan Support in El Salvador to assist applicants and co-signers throughout the loan application process. This role combines customer service, document review, account support, and clear communication about financing options.

If you’re looking for financial services jobs in El Salvador, loan support jobs, banking customer service jobs, or bilingual customer service jobs, this opportunity is suited to candidates with strong English communication skills, attention to detail, and experience assisting customers.

Job Descriptions:

About the Role

As a Customer Service Agent, you will answer questions from personal loan applicants and their co-signers, review application documents, explain the co-signer model and available financing options, and provide account support. You will also handle sensitive personal and financial information responsibly, following verification and compliance protocols.

Key Responsibilities

• Answer applicant and co-signer questions about the loan process, requirements, and application status.
• Review customer documentation and communicate missing items or required corrections.
• Clearly explain the co-signer model and available financing options.
• Provide account support, including data updates, status checks, and general inquiries.
• Protect personal and financial information by following verification and compliance protocols.
• Document every interaction and escalate cases requiring further review.
• Meet quality, customer satisfaction, and productivity targets.

Job Requirements:

• English proficiency at C1 level or above, spoken and written.
• Must be 18 years of age or older and have a valid DUI.
• Completed high school diploma.
• Minimum 6 months of customer service experience; contact center experience is preferred.
• Solid computer skills, including web navigation, working across multiple windows and systems, email, and Office or Google tools.
• Functional typing skills and strong written English.
• Ability to review customer documentation and handle personal and financial information confidentially.
• Availability to work rotating shifts, including weekends and holidays as required by the operation.
• Availability to complete initial training with 100% attendance.

Preferred Qualifications

• Previous experience in financial services, lending, or banking customer service.
• Knowledge of U.S. credit terminology, including credit score, APR, and co-signer.
• Experience with loan applications or document verification processes.

Key Competencies

• Clear, patient, and professional communication.
• Attention to detail when reviewing documents.
• Discretion and ethical handling of sensitive information.
• Strong customer service and resolution skills.

Why Join Fusion CX?

Join a global customer experience team where clear communication, responsible information handling, and dependable customer support help customers navigate important financial decisions.

What You Will Gain

• Experience supporting personal loan applicants and co-signers.
• Exposure to loan application and document review processes.
• Familiarity with lending terminology and financing options.
• Opportunities to strengthen customer service and problem-resolution skills.

Apply Today

Looking for financial services jobs in El Salvador, loan support jobs, banking customer service jobs, or customer service jobs in El Salvador? Join Fusion CX and build your career in financial services customer support.