Customer Service Agent – Emergency Services – Florida

Support heroes by being one. Join Fusion CX in Florida. At Fusion CX, we believe every call can make a difference, especially when the person on the line is a first responder. We are seeking passionate and dependable professionals to support emergency personnel who rely on a secure, high-speed wireless broadband network dedicated exclusively to public safety. If you are empathetic, detail-oriented, and driven by purpose, seeking a gratifying customer service job in Florida, this role is for you. Apply now!

Job Description – Customer Service Agent

About the Role

As a Customer Service Agent – Emergency Services, you’ll assist first responders across the country by providing real-time support, accurate information, and secure, reliable communication services. You’ll be part of a purpose-driven team working in a secure, paperless call center environment in Florida.

Your Responsibilities

• Must have excellent interpersonal and customer service skills
• Must be highly reliable and able to maintain a consistent work schedule
• Ability to multitask while handling inbound calls
• Work effectively in a secure and paperless environment
• Maintain the confidentiality of sensitive information
• Speak clearly with strong verbal communication skills
• Accurately and completely record relevant information
• Must be able to type at least 30 words per minute
• Experience using CRM and billing systems preferred

Job Requirements – Customer Service Agents

What It Takes to Serve Those Who Serve

• A deep sense of integrity, reliability, and commitment to helping others.
• A customer-first mindset and a calm presence during high-pressure moments.
• High school diploma or equivalent (preferred).
• Prior customer service or call center experience is a plus, but not required.
• Must be willing to work weekends as needed.

Going the Distance

1. Our team members are deeply committed to providing impeccable service.
2. You bring a unique blend of experience, passion, and integrity to your role.
3. You take pride in being part of the community and helping people when they need it most.
4. You’re driven to provide meaningful support to families around the world.
5. You believe in the responsibility of caring for humanity.

Work Mode: Work from Office
Schedule: Full-Time | 8-Hour Shifts | Weekends as Needed

Why Join Fusion CX?

Because at Fusion CX, we believe service starts with people—our people.
We’re proud to support those who protect and serve, and we’re equally committed to providing you with the tools, training, and benefits you need to succeed and grow.

Here’s what you can expect:

• Weekly pay with direct deposit
• Comprehensive benefits include:
  • 401(k) with matching
  • Health, dental, and vision insurance
  • Life and disability insurance
  • Paid time off
  • Employee discounts and referral programs
  • On-the-job training and flexible schedules

If you’re ready to care for humanity by supporting the people who protect it, apply today.
Be the calm voice in someone’s moment of urgency.
Join Fusion CX Florida as a customer service agent and help make a difference in people’s lives.