Customer Service Agent – Telecom – Boca Raton, Florida

Are you looking for customer service jobs in a professional, in-office contact center environment? Fusion CX is hiring Customer Service Agents – Inbound Support to handle customer enquiries for a telecom support program. This full-time, work-from-office role is ideal for individuals with strong communication skills, system navigation experience, and a commitment to delivering reliable, high-quality customer service.

Job Description

Key Responsibilities

• Take calls from the inbound call queue
• Triage customer issues to identify the root cause
• Work toward resolving customer issues during the interaction
• Collect outstanding balances as required
• Correct verification and eligibility-related issues
• Perform troubleshooting based on customer concerns
• Track and place customer orders accurately
• Complete line transfers when requested
• Address general customer questions clearly and professionally

Going the Distance

• Our employees are committed to delivering consistently high-quality, dependable service.
• You bring a strong blend of experience, passion, and integrity to everything you do.
• You value being part of a community and supporting people when they need it most.
• You take pride in helping and supporting families around the world.

If this resonates with you, we encourage you to apply.

Job Requirements – Customer Service Agent

Qualifications and Requirements

To succeed in this role, candidates must meet the following:

• Excellent verbal communication and interpersonal skills
• High school diploma or equivalent (preferred)
• Minimum typing speed of 30 WPM
• Ability to thrive in a high-call-volume setting
• Strong multitasking and organizational capabilities
• Must be able to work in-person in Boca Raton, FL
• Flexible to work 10- or 12-hour shifts, including weekends as required
• On-the-job training provided
• Entry-level applicants welcome
• Applicants with a criminal record are encouraged to apply

What We Look For

• Must have excellent interpersonal and customer service skills
• Must be highly reliable and able to work on different schedules consistently
• Ability to multitask while receiving inbound calls
• Work in a secure and paperless environment
• Ability to maintain the confidentiality of information.
• Ability to speak clearly with good verbal communication skills.
• Ability to record relevant information correctly and completely.
• Must type 40 WPM
• Experience navigating CRM and billing systems

Work Setting:

• In-person role at Boca Raton, Florida

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Medical insurance
• Voluntary accident and hospital coverage
• Vision insurance

Why Join Fusion CX?

At Fusion CX, we believe great customer experiences begin with empowered people. You will be part of a supportive, people-focused organization that values integrity, accountability, and consistent service excellence. Our teams work in secure, structured environments where professionalism, trust, and growth go hand in hand.

By joining Fusion CX, you will have the opportunity to:

• Work in a secure, well-governed, and professional contact center environment
• Support customers and families through meaningful, high-impact service interactions
• Build stability and long-term career growth within a global CX organization
• Collaborate with teams that value performance, reliability, and ethical service delivery

If you are exploring inbound customer service jobs, contact center roles, or full-time office-based customer support opportunities, Fusion CX offers a workplace where structure, purpose, and professional growth come together.