Customer Care Executive – Tamil, Telugu, Malayalam, or Kannada – Gurugram

If you speak Tamil, Telugu, Malayalam, or Kannada and are searching for customer service or sales jobs in Gurugram, this role offers a clear opportunity to work in a structured, performance-driven contact center environment. Fusion CX is hiring Customer Sales Advisors / Customer Care Executives for a work-from-office role that combines customer interaction, lead ownership, and service resolution while supporting multilingual customers across India. This position is well-suited for candidates who value process clarity, language-based roles, and long-term career growth in customer experience and sales operations. Sounds interesting, apply now!

Job Description:

About the Role

As a Customer Sales Advisor / Customer Care Executive, you will be responsible for managing assigned customer leads end-to-end, communicating progress clearly, and ensuring accurate and timely resolutions within defined service timelines. The role requires strong communication skills, customer focus, and the ability to manage multiple tasks with minimal supervision.

Key Responsibilities

• Work assigned leads end-to-end and manage customer expectations throughout the interaction lifecycle
• Communicate effectively with stakeholders and keep customers informed about task progress
• Ensure quick, accurate resolutions within the defined turnaround time (TAT)
• Maintain strict compliance with standard operating procedures defined by the line of business
• Maintain accurate and up-to-date knowledge of systems, tools, and processes
• Handle multiple tasks simultaneously and adapt quickly to changing priorities
• Build strong rapport with customers and internal stakeholders across teams
• Demonstrate customer-centric behavior in every interaction
• Apply active listening and structured problem-solving skills to resolve customer concerns effectively

Responsibilities may evolve based on operational requirements.

Job Requirements:

Required Skills

• Strong verbal and written communication skills
• Clear and concise articulation of ideas and solutions
• Active listening and problem-solving ability
• Ability to build rapport with customers and colleagues
• High level of customer centricity and service orientation
• Comfort working in performance-driven environments

Eligibility Criteria

• Flexible to work in shifts with rotational weekly offs

Under-Graduate Candidates

• Minimum 6 months of sales or service experience
• Experience preferred in automobile or BPO environments

Graduate Candidates

• Freshers are eligible
• Sales or service experience preferred
• Experience in automobile or BPO environments is an advantage

Language Requirements

Proficiency in one or more of the following languages is required:

• Tamil
• Telugu
• Malayalam
• Kannada

Work Mode

• Work From Office (WFO)
• Location: Gurugram / Gurgaon, India

Why Join Fusion CX?

At Fusion CX, customer-facing roles are built on structured processes, accountability, and growth opportunities. As a Customer Sales Advisor / Customer Care Executive, you will work in a professional environment that values clear communication, performance discipline, and continuous learning. This role provides hands-on exposure to customer engagement and sales support while building a strong foundation for long-term career progression in customer experience and sales operations. So, professionals or fresh graduates seeking Tamil, Telugu, Kannada or Malayalam customer service jobs in Gurugram, this is an opportunity you should not miss. Apply now!