Customer Retention and Sales Representative – Residential Services
FUSION CX | JOB OPENING
Department: Call Center Operations | Category: Customer Retention / Sales / Telecommunications
About the Role
Fusion CX is looking for Customer Retention and Sales Representatives to support customers of a leading US telecommunications provider who are considering cancelling, reducing, or changing their residential services. Your role is to understand their concerns, explain suitable options, and help them make informed decisions about continuing service.
Key Responsibilities
- Speak with customers considering cancellation or changes to their services.
- Explore concerns relating to pricing, service experience, or changing needs.
- Explain approved offers, promotions, and service options accurately.
- Use listening, negotiation, and objection-handling skills to identify suitable retention solutions.
- Record customer decisions and actions accurately.
- Work toward retention, sales, service quality, and customer experience goals.
Skills and Qualifications
- Previous sales, retention, or contact center experience preferred.
- Strong English communication, persuasion, and negotiation skills.
- Confidence handling objections and discussing prices and promotional offers.
- Goal-oriented approach with sound judgment and customer empathy.
- Ability to match solutions to customer needs and follow approved sales practices.
Who Should Apply?
Best suited to applicants with sales, retention, cancellation prevention, or customer relationship experience.
Apply Today
Looking for retention jobs in Colombia, customer retention jobs, sales jobs, or customer service jobs in Colombia? Join Fusion CX as a Retention Specialist and build your career in customer retention and consultative sales.