Customer Care Executive – Siliguri, West Bengal

Step into a role that connects people and purpose. At Fusion CX, we believe that every interaction matters. As a Customer Care Executive at Fusion CX Siliguri, you will not just answer questions, but you will create solutions, ease concerns, and make someone’s day a little better. Whether it is a first-time shopper or a repeat customer, you will be the voice they trust. This is your chance to start a career where your ability to listen, empathize, and resolve becomes your superpower. Massive openings are available; apply now!

Job Description – Customer Care Executive

About the Role

As a Customer Care Executive, you will be responsible for resolving customer queries and complaints via phone calls, ensuring a smooth and satisfying experience for every caller.

Key Responsibilities

• Handle inbound customer calls efficiently and professionally
• Resolve customer complaints, issues, and inquiries with clarity and empathy
• Maintain accurate call logs and follow-ups where necessary
• Uphold service excellence with every interaction

Job Requirements – Customer Care Executive

Qualifications & Requirements

• 0 to 1 year of experience
• Minimum qualification: Any Graduate
• Good verbal communication skills in both English and Hindi
• Basic computer literacy, including proficiency with MS Office / Google Sheets / Google Docs
• Strong analytical thinking and logical reasoning
• Prior experience or knowledge in e-commerce will be preferred.

Employment Type: Full-Time, Permanent
Department: Customer Success, Service & Operations

Why Join Fusion CX?

At Fusion CX, you are not just starting a job, you are launching a journey. We are a people-first organization where your growth is as important as your performance.

• A workplace that listens: Your voice matters here.
• A culture that supports: From training to mentorship, we invest in you.
• A team that inspires: Join a diverse and driven community that brings out the best in each other.
• A purpose that connects: Be part of meaningful conversations that make a real difference for real people.

If you are ready to bring compassion and clarity into customer conversations, we would love to meet you. Join us as a Customer Care Executive at Fusion CX in Siliguri. We are hiring at scale, do not miss your chance to be part of something big and truly satisfying!