Customer Care Executive – Sales & Verification Support – Energy – Cebu

Ready to take on an exciting opportunity in the heart of Cebu? Are you a customer service professional searching for call center jobs in Cebu or call center sales jobs in Cebu? Join Fusion CX for a fantastic Cebu hiring experience! Fusion CX is looking for motivated individuals to fill the roles of Customer Care Executive, call center agent, or sales and verification support representative in Cebu, Philippines. This is the perfect chance to be part of an innovative company leading the way in customer service and experience transformation, and catering to customers of a global client in the energy supply sector. If you’re looking for an exciting call center hiring in Cebu City with plenty of room for growth and success, this is your chance to shine. Be part of a forward-thinking team that empowers you to make a real impact while advancing your career!

As a customer support specialist, you will take on an essential role to support for inbound and outbound verification campaigns in a work-from-office environment. This role is ideal for individuals who are detail-oriented, process-driven, and comfortable handling high-volume customer interactions while meeting quality and compliance standards. This is a full-time, on-site role based in Cebu, Philippines, focused on verification accuracy, documentation, and customer experience.

Job Description:

About the Role

As a Customer Service Associate, you will manage inbound and outbound customer interactions across multiple verification campaigns. The role requires strict adherence to scripts, compliance guidelines, and data accuracy standards while delivering a professional and reliable customer experience. You will play a key role in ensuring verification quality and meeting defined departmental targets.

Key Responsibilities

• Handle inbound and outbound calls across B2B, B2C, and door-to-door verification campaigns
• Read and follow approved scripts accurately during customer interactions
• Maintain effective and accurate record-keeping for all calls handled
• Adhere to compliance and call-handling requirements at all times
• Ensure verification processes meet defined quality standards and timelines
• Maintain the accuracy of data captured from verification records
• Communicate clearly and efficiently with all parties involved in the verification process
• Deliver a professional and positive customer service experience to prospective customers
• Meet daily, weekly, and monthly departmental performance goals

Duties and Responsibilities of the Sales Customer Care Executive in Cebu:

• Customer Service Expertise: Act as a trusted advisor and be an attentive listener who is friendly and approachable. You must also be a proactive, self-driven problem-solver who engages with existing customers and prospects. Your role demands identifying customer needs, offering personalized solutions, and guiding every customer to the best-suited products, services, and promotions.
• Effective Communication: You are expected to communicate in English fluently. The knowledge of the Spanish language is a plus for the candidates in this role. You must confidently engage with customers, explaining product features and benefits and addressing any questions or concerns. Your clear communication will be key to building trust and resolving issues efficiently.
• Adaptability: You should be comfortable working on a graveyard shift and committed to a consistent 40-hour, Monday-to-Friday work schedule, showcasing flexibility and dedication.
• Goal-Oriented Mindset: You will set personal sales goals and maintain a positive, can-do attitude even when faced with challenging calls. The ability to remain focused and resilient, bouncing back after a lost sale, will be crucial to your success.
• Training & Development: Complete initial sales training and pass performance assessments to ensure you are equipped with the skills and knowledge needed to excel in the role.

Job Requirements:

Skills and qualities needed to thrive in the customer care executive role in Cebu:

Education

• Higher School Graduate (XII)

Experience & Skills

• Experience handling inbound and outbound calls preferred
• Ability to follow scripts and structured call flows accurately
• Strong attention to detail and documentation accuracy
• Understanding of compliance-driven call handling processes
• Clear verbal communication skills
• Ability to meet performance targets in a structured, office-based environment

Work Mode

• Work From Office (WFO)
• Cebu, Philippines

Why Join Fusion CX?

At Fusion CX, we believe that work should be both rewarding and fun. As a sales representative or customer care executive with us in Cebu, you will be part of a team that values your growth and success. If you seek to join BPM, BPO jobs in Cebu, or call center jobs in Cebu City, go beyond. Enjoy a competitive compensation package, flexible shift arrangements, and a culture of continuous development. We know the importance of maintaining a healthy work-life balance and are committed to providing everything you need to succeed.

Moreover, this is your chance to be a part of a global customer experience transformation company. Join us as a Sales customer care executive in Cebu or a sales representative today and contribute to the success of a renowned player in the energy supply industry while growing your skills in a dynamic and supportive team. If you’re looking for call center sales jobs in Cebu, call center agent roles, diverse BPO jobs, call center hiring, or customer service job hiring in Cebu, Fusion CX is the place to start your journey. Apply now and take the first step toward an exciting new opportunity!