Customer Care Executive – Sales – Energy – Cebu

Looking for exciting call center jobs in Cebu that combine career growth, purpose, and a vibrant team culture? At Fusion CX, we hire passionate individuals to join our Cebu team as a Sales Customer Care Executive for a leading brand in the energy sector. If you are a motivated communicator who thrives in a fast-paced environment, this is your chance to lead meaningful conversations, deliver outstanding customer experiences, and grow your potential with a global CX company, not just a call center. Whether you are exploring sales representative jobs in Cebu or are ready to elevate your customer service career, this opportunity is built for you.

You will engage new and existing customers as a Customer Service or Sales Specialist in this role in Fusion CX Cebu. Moreover, you will help them navigate product options, address concerns, and deliver exceptional service. With a passion for sales and a drive for customer satisfaction, you will have the opportunity to build lasting relationships and make a real impact. So, if you are looking for a job in customer service or sales in Cebu, Fusion CX is the place to be! Sounds interesting, apply now!

Job Description – Customer Care Executive

Duties and Responsibilities of the Sales Customer Care Executive in Cebu:

• Customer Service Expertise: Act as a trusted advisor by being an attentive listener, friendly, and approachable. You’ll be a proactive, self-driven problem solver who engages both current customers and prospects. Your role is to identify customer needs, offer personalized solutions, and guide them to the best products, services, and promotions.
• Effective Communication: You are expected to speak English and confidently engage with customers to explain product features and benefits, and address any questions or concerns. Your clear communication will be key to building trust and resolving issues efficiently.
• Adaptability: You should be comfortable working on a graveyard shift and committed to a consistent 40-hour, Monday-to-Friday work schedule, showcasing flexibility and dedication.
• Goal-Oriented Mindset: You will set personal sales goals and maintain a positive, can-do attitude even when faced with challenging calls. The ability to remain focused and resilient, bouncing back after a lost sale, will be crucial to your success.
• Training & Development: Complete initial sales training and pass performance assessments. It will ensure you have the skills and knowledge needed to excel in the role.

Job Requirements – Customer Care Executive

Skills and qualities needed to thrive in the customer care executive role in Cebu:

• Proven work experience as a sales representative.
• Prior experience with inbound or outbound sales campaigns is preferred.
• Strong proficiency in MS Office, particularly Excel and other relevant software.
• Familiarity with CRM systems like Five9 and the ability to build strong, professional relationships with customers.
• Highly motivated, target-driven, and proven success in sales.
• Exceptional communication, negotiation, and selling skills.
• Strong time management, organizational, and prioritization abilities to meet deadlines and targets effectively.
• Ability to create and deliver customized presentations that resonate with the customer’s needs.
• Strong relationship management skills, openness to constructive feedback, and continuous improvement.
• At least a college-level education.

Why Join Fusion CX?

At Fusion CX, you are not just starting a new role but stepping into a career path designed for growth, impact, and long-term success. Join us as a customer care or sales executive for a global energy and utility enterprise to become a CX partner with a leader. We are proud to be a customer experience transformation company, offering world-class support and training for every team member. As part of our Cebu operations as a sales customer care executive, you will experience a work culture that blends professional development with strong team spirit, flexible schedules, and opportunities to work with global brands. We do not just offer call center jobs in Cebu—we provide an inspiring workplace where your ideas matter and your career can thrive. Join us, and be part of a community that values excellence, supports innovation, and celebrates your wins.