Customer Care Executive – Sales – Energy – Cebu

Are you seeking call center or sales representative jobs in Cebu? Are you looking to advance your career with a dynamic, global company? Fusion CX is currently hiring in Cebu for Customer care executive or sales representative roles for a renowned company in the energy supply industry. Based in Cebu, this is an exciting opportunity to join a forward-thinking company offering call center hiring in Cebu with an excellent growth trajectory.

As a Customer Service or Sales Specialist, you will take on an essential role in engaging both new and existing customers, helping them navigate through product options, addressing concerns, and delivering exceptional service. With a passion for sales and a drive for customer satisfaction, you’ll have the opportunity to build lasting relationships and make a real impact. So, if you are looking for a job hiring in Cebu in the customer service or sales field, Fusion CX is the place to be!

Job Description – Customer Care Executive

Duties and Responsibilities of the Sales Customer Care Executive in Cebu:

• Customer Service Expertise: Act as a trusted advisor and be an attentive listener who is friendly and approachable. You must also be a proactive, self-driven problem-solver who engages with existing customers and prospects. Your role demands identifying customer needs, offering personalized solutions, and guiding every customer to the best-suited products, services, and promotions.
• Effective Communication: You are expected to communicate in English fluently. The knowledge of the Spanish language is a plus for the candidates in this role. You must confidently engage with customers, explaining product features and benefits and addressing any questions or concerns. Your clear communication will be key to building trust and resolving issues efficiently.
• Adaptability: You should be comfortable working on a graveyard shift and committed to a consistent 40-hour, Monday-to-Friday work schedule, showcasing flexibility and dedication.
• Goal-Oriented Mindset: You will set personal sales goals and maintain a positive, can-do attitude even when faced with challenging calls. The ability to remain focused and resilient, bouncing back after a lost sale, will be crucial to your success.
• Training & Development: Complete initial sales training and pass performance assessments to ensure you are equipped with the skills and knowledge needed to excel in the role.

Job Requirements – Customer Care Executive

Skills and qualities needed to thrive in the customer care executive role in Cebu:

• Proven work experience as a sales representative.
• Prior experience with inbound or outbound sales campaigns is preferred.
• Strong proficiency in MS Office, particularly Excel and other relevant software.
• Familiarity with CRM systems like Five9 and the ability to build strong, professional relationships with customers.
• Highly motivated, target-driven, and proven success in sales.
• Exceptional communication, negotiation, and selling skills.
• Strong time management, organizational, and prioritization abilities to meet deadlines and targets effectively.
• Ability to create and deliver customized presentations that resonate with the customer’s specific needs.
• Strong relationship management skills, with an openness to constructive feedback and continuous improvement.
• At least a college-level education.

Why Join Fusion CX

At Fusion CX, we believe in fostering a positive work environment where our employees can thrive. By joining our team in Cebu as a sales specialist or customer care executive, you’ll enjoy multiple benefits, a competitive compensation package, and career growth opportunities in a global company. If you are seeking to join a BPM, BPO, or call center hiring in Cebu, go beyond and join a global CX company.  We pride ourselves on offering a culture that supports both professional and personal development, providing employees with the tools they need to succeed. Enjoy a fulfilling work-life balance, as we offer flexible shift arrangements and a welcoming team-oriented environment.

This is your chance to be a part of a global customer experience leader that offers not just a job but a long-term career path. Join us today and contribute to the success of a renowned player in the energy supply industry while growing your skills in a dynamic and supportive team. If you’re looking for a call center agent or customer service job hiring in Cebu, Fusion CX is the place to start your journey. Apply now and take the first step toward an exciting new opportunity!