Customer Care Executive – Retail – Durgapur

Are you looking for customer care executive jobs in Durgapur? Fusion CX, a global leader in customer experience transformation, is seeking passionate individuals for customer service associate roles to support the customers of a leading retail company. As a customer service representative, you will be at the forefront of delivering seamless customer interactions to our customers. At Fusion CX, we go beyond traditional support—we create meaningful connections between brands and customers. If you are seeking customer service jobs in Durgapur where you can grow, thrive, and make an impact, this is the perfect role for you! We are expanding our team and have numerous opportunities; apply now!

Job Description

As a customer service associate, you will:

• Assist customers by addressing inquiries, resolving concerns, and providing solutions.
• Handle customer requests related to orders, payments, returns, and other retail processes.
• Maintain professionalism and accuracy while managing high volumes of customer interactions.
• Work collaboratively with team members to enhance customer satisfaction.
• Stay informed about retail product offerings, company policies, and process updates.

Note: Responsibilities may evolve in response to business needs.

Job Requirements

To excel in this customer service representative position, you should have:

• A high school diploma or equivalent is required.
• Strong communication skills in English (verbal and written).
• A customer-centric mindset with the ability to handle inquiries efficiently.
• The ability to multitask and work in a fast-paced retail support environment.
• Basic computer proficiency and the ability to adapt to new tools and systems.
• Prior experience in customer service or BPO (preferred but not required).

Why Join Fusion CX?

At Fusion CX, we believe that our people are our greatest strength. If you’re looking for customer care executive jobs in Durgapur, we offer more than just a job—we offer a career with purpose.

• A Culture of Growth: We invest in our employees with ongoing training, mentorship, and career development programs.
• Global Impact: As a leading customer experience transformation company, we partner with top brands to help them build lasting relationships with their customers.
• A Supportive Work Environment: We foster collaboration, innovation, and inclusivity, ensuring every team member feels valued and empowered.
• Competitive Compensation & Benefits: Enjoy a rewarding career with industry-leading pay and perks.

If you are looking for customer support jobs in Durgapur or customer service associate roles, aim higher. Be part of a global company that is redefining customer experiences across industries. Join Fusion CX today and take the next step in your career! We’re looking to fill several positions urgently; apply now!