Customer Care Executive – Retail Chat Support – Durgapur, India

Are you seeking call center or BPO chat support jobs in Durgapur, rewarding customer service roles in West Bengal, or a stable opportunity with growth and learning in the customer support industry? Fusion CX is hiring customer care executives for its chat support team in Durgapur. If you possess strong written communication skills, basic tech proficiency, and the ability to respond clearly and quickly, this role is an excellent fit. Both freshers and experienced candidates can apply for the role.

Job Description

As a Customer Service Associate in the chat support process, you will respond to customer queries through online chat channels, ensuring accuracy, clarity, and a positive service experience. This is a Work–From–Office role that requires strong English and Hindi comprehension, solid typing speed, and the ability to navigate systems efficiently.

Key Responsibilities:

• Handle customer queries through chat in a professional, accurate, and customer-friendly manner.

• Communicate clearly in both Hindi and English, based on customer preference.

• Maintain high accuracy in written communication, ensuring correct grammar and sentence structure.

• Navigate multiple systems, applications, and tools efficiently while handling customer interactions.

• Maintain required typing speed and error-free communication in real time.

• Follow quality standards and meet process benchmarks consistently.

• Work in coordination with supervisors and team members to ensure smooth operational performance.

• Adapt to a flexible work environment with a mix of freshers and experienced team members on the floor.

Job Requirements:

Experience

• Candidates with 1–2 years of relevant experience in chat support or customer service are preferred. Freshers are also

Education

• Minimum qualification: Class 12th pass.

Technical Skills

• Proficiency in using computers and smartphones.

• Working knowledge of:

  • Internet & mobile applications

  • System navigation

  • MS Excel

  • MS Word

• Ability to operate CRM, telephony, and contact center applications (hosted via Citrix Workspace).

Communication Skills

• English proficiency equivalent to Versant Level 3 or 4.

• Written communication accuracy aligned with CEFR Level B1 (grammar, syntax, and sentence structure).

• Ability to understand and communicate in both Hindi and English.

Typing Skills

• Minimum 40 WPM typing speed with high accuracy (NVOC standard).

Why Join Fusion CX Durgapur?

Join Fusion CX in Durgapur as a customer care executive and grow with a global workplace.

• Work in a structured, supportive, and professional environment.

• Opportunities for skill development in chat communication, customer experience, and system tools.

• Exposure to modern digital support operations.

• Build a stable and rewarding career in customer service with long-term growth potential.

If you are searching for chat support jobs in Durgapur, customer service roles, or Durgapur jobs with immediate joining, apply now and start your journey with Fusion CX.