Customer Care Executive – Referral Management – Mumbai

Are you searching for customer care executive jobs in Mumbai or looking to start your career in healthcare support? At Fusion CX, we believe in delivering extraordinary customer experience by placing the right people at the heart of our operations. As a Customer Care Executive specializing in Referral Management in Mumbai, you will play a pivotal role in managing patient referrals and ensuring timely coordination between healthcare providers.

If you are passionate about healthcare support and eager to contribute to a global organization that fosters innovation and employee growth, this is the perfect opportunity for you! Multiple positions are available—don’t miss the chance to grow with Fusion CX. Apply now!

Job Description:

As a Customer Care Executive for a Referral Management process in Mumbai, your responsibilities will include:

• Referral Coordination: Managing and coordinating patient referrals to specialists or other healthcare providers.
• Appointment Management: Scheduling appointments with specialists and ensuring timely coordination between patients and healthcare providers.
• Referral Status Tracking: Monitoring and updating referral statuses to ensure efficient patient care and communication between providers.
• Information Transfer: Ensuring that all necessary patient information is accurately transferred between healthcare providers to facilitate seamless care.

Job Requirements:

To excel in the role of a Referral Management coordinator or Customer Care Executive working in the referral management process in Mumbai, you should have the following:

• Experience: More than 1 year of non-clinical experience, or freshers with strong communication skills are welcome to apply.
• Communication Skills: Excellent verbal communication skills, with a proficiency of Versant 5 or above in international communication.
• Organizational Skills: Strong ability to manage appointments, referrals, and information transfer with a high level of accuracy and attention to detail.
• Customer-Centric Support: A passion for delivering exceptional customer service and ensuring patient satisfaction.

Why Join Fusion CX?

Are you exploring customer care executive jobs in Mumbai? Here is an opportunity to make a meaningful impact and a career in the healthcare experience domain with the best in the customer experience sector. Join Fusion CX in the vibrant city of Mumbai as a Customer Care Executive working in the referral management process. Fusion CX offers the following benefits for their employees:

• Employee-Centric Culture: We prioritize the growth and well-being of our employees by fostering a supportive and inclusive work environment.

• Career Advancement: Take advantage of continuous learning and career development opportunities to enhance your skills and grow professionally.
• Competitive Benefits: Enjoy competitive pay, comprehensive benefits, and recognition for your hard work and dedication.
• Global Impact: Be part of a team that’s revolutionizing customer experience, working on innovative projects that make a real-world impact.

Apply now to join Fusion CX’s global team as a Referral Management Coordinator in Mumbai and take your career to the next level in a dynamic, innovative company!