Customer Care Executive – Referral Follow-ups – Mumbai

Are you a fresher or a customer care executive with a year of experience looking for customer service or healthcare jobs in Mumbai?  Fusion CX is expanding its team in Mumbai and seeking multiple dynamic and patient customer care executives specializing in Referral Follow-ups for a renowned client. In this role, you will be the key point of contact, ensuring patients complete their visits to specialists, delivering seamless coordination, and contributing to patient well-being. At Fusion CX, we thrive on creating outstanding customer experiences, and we know that exceptional care starts with passionate and dedicated individuals. If you are searching for an opportunity to make a difference and grow in a global company that values innovation and employee development, this healthcare support role is perfect for you. Multiple openings are available—apply now and be part of something extraordinary!

Job Description:

As a Customer Care Executive for Referral Follow-ups in Mumbai, you will be responsible for the following:

• Ensuring Follow-Up Completion: Track and ensure referred patients complete their specialist appointments, actively coordinating follow-ups.
• Appointment Monitoring: Monitor follow-up visits and take proactive steps to ensure patients receive the care they need on time.
• Feedback Management: Collect valuable feedback from patients and healthcare providers to improve the overall referral experience and maintain excellent patient relations.
• Accurate Record Keeping: Maintain updated and detailed patient records to ensure smooth coordination between healthcare providers, enhancing patient care at every step.

Job Requirements:

To shine in this Referral Follow-ups role, you should have:

• Experience: More than one year of experience in a non-clinical healthcare role is required for this position. Also, freshers with excellent communication skills are encouraged to apply.
• Communication Skills: Strong verbal communication abilities, with a proficiency of Versant 5 or above for international communication standards.
• Organizational Prowess: Capable of managing follow-ups, tracking appointments, and updating records with precision and attention to detail.
• Customer-Centric Approach: A passion for delivering outstanding service and ensuring patient satisfaction through effective follow-up management.

Why Fusion CX?

When it comes to customer care executive jobs in Mumbai, Fusion CX stands out as a leader in customer experience transformation. Here is why you should join us as a Customer Care Executive for Referral Follow-ups in Mumbai:

• People-First Culture: At Fusion CX, we invest in our people. Enjoy a supportive, inclusive work environment where your contributions are celebrated.
• Career Development: Benefit from a culture of continuous learning and growth. We provide the tools and opportunities to help you succeed.
• Competitive Compensation: We offer a competitive salary, comprehensive benefits, and recognition for your hard work and dedication.
• Global Experience: Be part of a global organization driving innovation in customer experience. Work on projects that have a real-world impact.

If you’re excited about joining a dynamic team and growing in a company that values your talents, apply now to the Referral Follow-up Coordinator position in Mumbai at Fusion CX and embark on a rewarding career with us!