Customer Care Executive – Kalyani, India

Are you a fresher or experienced professional looking for customer service jobs, BPO jobs, or customer care executive jobs in Kalyani? We present an astounding opportunity for freshers and seasoned customer service professionals in Kalyani and surrounding areas! Fusion CX is hiring a hundred dynamic and dedicated Customer Care Executives in Kalyani, Nadia. If you are passionate about delivering exceptional customer service experience and possess strong English, Bengali, and Hindi communication skills, this full-time job in Kalyani is perfect for you!

Do not miss the opportunity; apply now! Join us, be part of a global company transitioning customer experience, and begin your journey with a rising leader in the customer service industry.

Job Description:

As a Customer Care Executive at Fusion CX in Kalyani, you will be vital in delivering outstanding customer service experience through multiple channels. Your responsibilities will include:

• Providing excellent customer support through various channels, including phone, email, and chat.
• Translating and communicating effectively between English and Bengali, with a strong command of Hindi.
• Assisting suppliers or vendors with their inquiries and resolving issues in a professional manner.
• Utilizing your knowledge of eCommerce to provide informed and accurate assistance to these customers.
• Maintaining detailed and accurate records of customer interactions and transactions in MS Office and Google Sheets.
• Collaborating with team members to identify and implement solutions to customer issues, using strong analytical and logical reasoning skills.
• Adhering to company policies and procedures to ensure a high standard of service delivery.
• Managing your time effectively in a 24×7 shift environment with a 9-hour workday.

Job Requirements:

An ideal candidate for the Customer Care Executive role in Kalyani must possess the following educational qualifications, skills, and qualities:

• Education: High School (HS) graduate or equivalent; Graduation is preferred.
• Language Proficiency:
  • Fluency in English, Bengali, and Hindi is mandatory.
  • Excellent verbal and written communication skills.
• Experience:
  • Previous experience in eCommerce is a plus.
  • Proficiency in MS Office, Google Spreadsheets, and other document management tools.
• Skills:
  • Strong analytical and logical reasoning abilities.
  • Ability to handle customer inquiries and issues with professionalism and empathy.
  • Good communication skills, with the ability to effectively interact with customers and team members.
• Schedule: Work from Office and 24 – 7 (any 9 hours)

Why Join Fusion CX?

At Fusion CX, we believe in empowering our employees and offering opportunities for growth and development. If you are looking for customer service or BPO jobs in Kalyani or a rewarding customer care executive job that can elevate your career, join us!

By joining our team as a Customer Care Executive in Kalyani, Nadia, you will:

• Be part of a global company known for transforming customer experiences.
• Gain valuable experience in a fast-paced and dynamic work environment.
• Receive continuous training and support to enhance your skills.
• Enjoy the stability of a full-time role with opportunities for career advancement.
• Work in a supportive and inclusive environment where your contributions are valued.

If you are ready to make a difference and build a rewarding career in customer care, apply today to join Fusion CX!