Customer Care Executive – International – Gurugram, India

Are you looking to launch or grow your career in international sales with a company that values performance and professionalism? Fusion CX is hiring Multiple Customer Care Executives for our international hotel sales support team in Gurugram (Sector 39). If you’re persuasive, customer-focused, and thrive in fast-paced environments, this is your chance to make an impact with a CX company known for delivering excellence across global markets. Apply now and join Fusion CX as an International Customer Care Executive – where sales meets service excellence! Multiple openings await!

Job Description – Customer Care Executive

About the Role
As a Customer Care Executive – International, you’ll handle inbound sales inquiries related to hotel bookings, with a focus on upselling and maximizing customer satisfaction. Your role is essential in driving revenue and enhancing guest experiences for UK and US-based customers in Gurugram

Key Responsibilities of International Customer Care Executives in Gurugram :

• Handle inbound customer queries regarding international hotel bookings
• Upsell and cross-sell services to increase booking value and customer satisfaction
• Meet and exceed assigned sales targets and performance metrics
• Resolve queries professionally, ensuring a seamless customer journey
• Accurately log customer interactions using CRM tools
• Adhere to defined call handling and quality standards

Job Requirements – Customer Care Executive

Qualifications & Requirements for the International Customer Care Executives in Gurugram:

• Minimum 6 months of experience in international sales or upselling (preferred)
• Strong verbal communication skills in English (minimum B2 level)
• Prior experience supporting UK/US customers is an advantage
• Comfortable working in a 24/7 rotational shift environment
• Basic knowledge of CRM systems and sales processes
• Immediate joiners preferred

Why Join Fusion CX?

At Fusion CX, your growth is our priority. Join a team that celebrates success, supports development, and rewards effort. Join us as International Customer Care Executives in Gurugram and enjoy benefits such as:

• Career Development: Continuous learning, skill-building, and leadership tracks
• Work-Life Balance: Rotational week offs and supportive shift scheduling
• Perks: One-way cab facility for odd hours, performance-based incentives
• Inclusive Culture: We value diversity and encourage women applicants to apply

Step into a role where your skills, drive, and ambition are recognized. Apply now and grow with Fusion CX.