Customer Care Executive– Healthcare – Cebu

Are you looking for a call center hiring in Cebu with exciting growth potential in the healthcare sector? Fusion CX is the perfect place to elevate your career and become part of a global leader in customer experience. We are currently seeking passionate customer care executives for a healthcare process to join our team in Cebu. If you thrive in a fast-paced environment, enjoy helping people navigate their healthcare needs, and are committed to delivering exceptional service, this role is for you. At Fusion CX, you’ll find not just a job but a thriving career path, with endless Cebu job hiring opportunities for personal growth, skill development, and advancement within our dynamic, supportive environment.

Job Description – Customer Care Executive

Job Summary

As a Customer Care Executive in Cebu, you will be the first point of contact for customers seeking assistance with healthcare-related queries. You will handle inbound calls, process customer requests, assist with payments, review claim forms, explain benefits and eligibility, and connect customers to relevant partners. Your primary responsibility is to ensure that every customer interaction is handled with care, professionalism, and efficiency while also contributing to the overall customer satisfaction and success of the account.

Job duties and responsibilities as a healthcare customer care executive in Cebu:

• Customer Care Excellence: Maintain a positive, empathetic, and professional attitude toward all customers at all times.
• Active Listening: Possess excellent listening skills, allowing you to respond thoughtfully and effectively to customer concerns.
• Proactive Service: Take initiative in offering additional services or support to enhance the customer experience.
• Prompt Response: Address customer needs swiftly, ensuring all inquiries are handled efficiently.
• Conflict Resolution: Acknowledge and resolve customer complaints with professionalism and courtesy.
• Product Knowledge: Demonstrate thorough knowledge of healthcare products and services to provide accurate answers to customer questions.
• Processing Tasks: Handle billing, claims requests, and general inquiries related to healthcare services.
• Record Keeping: Maintain accurate records of customer interactions, transactions, and complaints in accordance with company protocols.
• Collaboration: Coordinate with team members as necessary to ensure seamless service delivery.
• Customer Satisfaction: Strive to exceed customer expectations, ensuring each call ends on a positive note.
• System Navigation: Be computer literate with the ability to navigate internal systems with ease.
• Claims & Benefits Knowledge: Possess a strong understanding of claims, billing procedures, and healthcare benefits.
• Pressure Management: Thrive in a high-pressure environment, maintaining composure and professionalism under stress.

Please note that the following tasks may evolve depending on the division, department, or business direction:

Job Requirements – Customer Care Executive

To succeed in this role, you should have the following qualifications and skills:

• Experience: At least 1 year of inbound customer care experience or healthcare experience is essential.
• Communication: Excellent verbal and written English communication skills.
• Onsite Work: Willingness to work onsite in Cebu.
• Multitasking: Ability to manage multiple tasks efficiently while ensuring attention to detail.
• Adaptability: Comfortable working in a fast-paced and dynamic environment.
• System Familiarity: Experience with MS Office and the ability to learn new software applications quickly.
• Documenting Interactions: Finishing all activities, completing templates and taking notes to document the entire process.
• Customer-focused: A strong customer-oriented mindset with a passion for providing excellent service.

Why Join Fusion CX?

At Fusion CX, we believe that great customer experiences begin with a great workplace. We foster a culture of respect, support, and continuous growth, ensuring that every team member is set up for success. When you join us in Fusion CX Cebu as a customer care executive, you’re not just joining a role– you’re starting a career with a global leader in customer experience management.

• Career Growth: At Fusion CX, there is always room to grow. Whether you want to advance within your current role or explore other opportunities within the company, we provide the tools, training, and support to help you succeed.
• Competitive Compensation: We offer a competitive salary package and benefits that support both your professional and personal life.
• Work-Life Balance: Flexible shifts and a positive work environment mean you can enjoy the perfect balance between your career and life outside of work.
• Global Opportunity: As part of a global customer experience company, you’ll have the chance to work with diverse clients and expand your professional horizons.

If you’re looking for a call center hiring in Cebu or a Cebu job or hiring opportunity in the healthcare experience field, Fusion CX is the place for you! Join a team that values your contributions and offers you the tools to succeed. Apply today for the role of healthcare customer care executive in Cebu and start your journey with us!