Customer Care Executive – Healthcare – Cebu, Philippines

Are you looking for call center hiring in Cebu with exciting opportunities in the healthcare industry? Join Fusion CX and take the next step in your career! We are actively seeking passionate individuals to fill a customer care executive position in Cebu for a renowned healthcare client. If you thrive in a fast-paced, customer-focused environment and are eager to help individuals navigate their healthcare needs, this customer service job or call center hiring in Cebu is the perfect opportunity for you. Whether seeking a dynamic job in customer service or aiming for long-term growth, Fusion CX offers the ideal platform for career development.

Job Description – Customer Care Executive

Job Summary:

As a customer care executive in Cebu, you will play an essential role in supporting customers with their healthcare-related inquiries. You will be responsible for making outbound calls to healthcare providers and ensuring customer satisfaction by offering accurate, professional, and efficient service. The role involves documenting call activities in CRM systems, maintaining a professional rapport with customers, and working collaboratively with a team to meet service goals.

Job Duties & Responsibilities:

As part of the healthcare customer care team in Cebu, your key responsibilities will include:

• Outbound Calls: Make outbound calls to physicians’ offices, clinics, or other healthcare providers.
• CRM Documentation: Accurately document all customer interactions, call activities, and account details using a CRM platform.
• Professional Environment: Use standard office equipment, including computers and softphones, to efficiently perform your duties.
• Customer Service Excellence: Demonstrate exceptional communication skills—both verbal and written—while handling inquiries and concerns.
• Active Listening: Utilize active listening skills to understand customer needs and provide effective solutions.
• Organization & Planning: Exhibit strong organizational and planning skills to manage tasks and meet objectives effectively.
• Professionalism: Maintain clear and articulate communication to ensure positive customer experiences on every call.
• Independent & Team Player: Capable of working independently as well as contributing to team goals, driving overall success.
• Problem Solving: Leverage your problem-solving skills and prior knowledge to resolve customer issues effectively.
• Multi-tasking: Balance multiple customer interactions and adjust priorities to meet service and performance goals.

Job Requirements – Customer Care Executive

To thrive as a healthcare call center agent in Cebu, you should meet the following qualifications:

• Experience: Prior experience in the medical field, pharmaceuticals, or customer service is a plus but not mandatory. Recent college graduates or those new to the industry are encouraged to apply.
• Communication: Excellent verbal and written communication skills are required to interact confidently and professionally with customers.
• Organizational Skills: Strong ability to organize, prioritize, and follow up on tasks efficiently.
• Decision-Making: Demonstrated judgment and decision-making skills, with the ability to lead, motivate, and take initiative.
• Complex Information Understanding: Ability to learn, analyze, understand, and convey complex information in a clear and concise manner.

SKILLS AND QUALIFICATIONS:

• Customer Service
• Motivation for Sales
• Meeting Goals
• Self-Confidence
• Product-Knowledge
• Presentation Skills
• Client Relationships
• Self-Motivated

Why Join Fusion CX?

At Fusion CX Cebu, we believe in creating a positive work environment where employees thrive. If you’re looking for call center hiring in Cebu or exciting Cebu job hiring opportunities in the healthcare sector, we offer the perfect platform to grow. With endless career advancement options, a competitive salary, performance-based incentives, and flexible shifts for a balanced lifestyle, we’re committed to helping you succeed. Join a global company that values professional development and offers opportunities for international career growth. Apply today and be part of a dynamic team that supports your growth every step of the way!