Customer Care Executive – Appointment Coordination and Follow-ups – Mumbai

Are you looking for customer service jobs or want to begin or kickstart your career in healthcare experience or support? Here is your chance to join a global CX transformation company as a customer care executive for appointment coordination and follow-ups with patients at Fusion CX in Mumbai.  At Fusion CX, we believe that exceptional customer experiences start with exceptional people. As an Appointment Coordinator, you’ll be the key to ensuring patients receive timely and seamless healthcare support. If you are eager to build a rewarding career in healthcare support while contributing to a global company that values innovation and employee growth, this role in Mumbai is perfect for you. Multiple positions are open! Seize the opportunity and apply now!

Job Description

As a customer care executive for appointment coordination and follow-ups or as an appointment coordinator in Mumbai, your responsibilities will include:

• Appointment Scheduling: Coordinate and schedule patient appointments efficiently.
• Reminder Services: Send timely reminders to patients about their upcoming appointments.
• Follow-Up Coordination: Follow up on missed appointments and reschedule where needed.
• Healthcare Coordination: Work closely with healthcare providers to track all patient interactions and ensure all necessary actions are taken to offer a seamless patient experience.

Job Requirements:

To excel as an appointment coordinator or customer care executive for an appointment scheduling role in Mumbai, you should possess:

• Experience: More than one year of non-clinical experience. Freshers with excellent communication skills are encouraged to apply.
• Communication Skills: Strong verbal skills, with proficiency at Versant 5 or above in international communication.
• Organizational Skills: Ability to manage appointments, reminders, and follow-up processes efficiently and accurately.
• Customer Service Orientation: A strong passion for providing exceptional service and ensuring patient satisfaction.

Why Join Fusion CX?

If you are exploring customer care executive jobs in Mumbai, here is why Fusion CX should be your top choice:

• Employee-Centric Culture: We prioritize the well-being and growth of our employees. Moreover, we offer a supportive and inclusive environment where your contributions are appreciated.
• Career Advancement: Access to continuous learning and career development opportunities to help you excel in your role and grow professionally.
• Competitive Benefits: Enjoy competitive pay, comprehensive benefits, and recognition for your hard work and dedication.
• Global Impact: Join a team revolutionizing customer experience with opportunities to work on innovative projects that make a tangible impact.

Apply now for the customer care executive role specializing in Appointment Coordination and Follow-ups in Mumbai. Make a real impact, build a stellar career, and be a part of Fusion CX’s exciting journey! Hurry; multiple positions await!