Customer Care Associate – Travel – Manila, Philippines

Are you a dynamic and empathetic customer service professional seeking a customer care associate position in Manila? Are you seeking rewarding customer service jobs in travel processes in the city’s growing BPO sector? Here is your chance to excel and elevate your career to the next level. Fusion CX is seeking passionate customer care associates in Manila to cater to the needs of a renowned travel client. This job vacancy in Manila requires you to handle a high volume of inbound transactions through phone, emails, and chat with a positive attitude, professionalism, and poise. Customer-focused representatives must respond promptly to customer inquiries and communicate with customers through their preferred channels, acknowledging and resolving customer complaints promptly.

Job Description

Key duties and responsibilities of a customer care associate working for a leading Travel client in Manila:

• Handle a significant number of inbound transactions, including phone, email, and chat support.
• Document customer transactions in a web-based CRM system according to company procedures.
• Identify and resolve customer needs promptly and effectively.
• Promote value-added services during customer interactions.
• Forward and escalate complex concerns to supervisors when necessary.
• Track your performance KPIs through the Employee Portal.

Job Requirements

An ideal candidate for the customer care associate role in Manila must possess the following qualities:

• At least six months of experience in a call center environment, handling customer service.
• Strong listening and quick comprehension skills.
• Excellent written and verbal communication skills in English.
• High school diploma.
• Proficient in computer skills.
• Experience with CRM systems is preferred.
• Knowledge of background checks, pre-employment screening, and/or human resources will be an asset for the Customer Care Associate role.
• A team player who thrives in a dynamic, fast-paced environment.

Why Join Fusion CX?

Joining Fusion CX in Manila allows you to be a part of a global customer experience company with an innovative and inclusive environment. You will work with a dynamic team of professionals committed to delivering excellent customer experience and service. We highly value employees and support their growth. Enjoy a competitive compensation package that reflects your experience, skills, and expertise. If you are a travel enthusiast seeking customer service jobs or BPO roles in Metro Manila, or looking for rewarding customer care associate positions in travel processes in Manila, join us. This job vacancy in Manila is your opportunity to make a meaningful impact in the customer service industry and build a career with a global customer experience company. Sounds interesting, apply now!