Customer Care Associate – Third-Party US Collections – Noida, India

Are you a customer service professional looking for exciting jobs in Noida? Do you have experience in US collections and are eager to take your career to the next level? Fusion CX is hiring! We’re seeking motivated and skilled Customer Care Associates for third-party US collections roles in Noida, India. If you’re passionate about providing excellent service, knowledgeable about debt collection laws, and driven to meet goals, this is your chance to join a global CX leader. At Fusion CX, we offer a dynamic work environment where you can thrive, grow, and make an impact. Hiring in Noida for multiple positions—apply today and unlock your potential with a company that values talent and rewards success!

Job Description

As a third-party US collections Customer Care Associate at Fusion CX Noida, you will be critical in managing and recovering overdue accounts from US-based clients. Utilizing your expertise in debt collection and excellent communication skills, you will negotiate payment terms and ensure compliance with relevant regulations. Your primary responsibilities include:

• Cold Calling: Initiate contact with clients to collect open invoices and discuss outstanding amounts.
• Collection Techniques: Implement effective collection strategies to recover debts related to bill payments, etc.
• Follow-Up: Ensure consistent follow-up communications with customers to secure payment and resolve overdue amounts.
• Regulatory Compliance: Ensure all activities are legally compliant by strictly following the US debt collection laws, including FDCPA, UDAAP, and CFPB, as a collection specialist customer care associate.
• Target Achievement: Meet and exceed monthly targets and goals, consistently delivering high performance and exceptional customer experience.

Job Requirements

Essential qualities and attributes of an ideal Third-Party US Collections customer care executive for the Noida team:

Education: Minimum graduate in any stream.

Experience: 1 – 2+ years of experience in third-party US collections, specifically with credit card and installment loans.

Knowledge:

• Comprehensive understanding of US debt collection laws and regulations (FDCPA, UDAAP, CFPB).
• Proficient in various collection techniques and strategies.

Skills:

• Excellent written and oral communication skills.
• Ability to work effectively with targets and monthly goals.

Shifts: Monday – Friday, 8:30 AM – 6:30 PM EST

Week Off: Saturday and Sunday

Availability: Must be reliable and available to work onsite in Noida, India, during specified shifts.

Why Join Fusion CX:

Are you a motivated professional searching for jobs in Noida or hiring in Noida? Ready to take the next step in your career with a leading global CX company? Fusion CX is looking for experienced Customer Care Associates for a dynamic role in Third-Party US Collections based in Noida, India. If you have a background in US debt collection, understand the ins and outs of debt collection laws, and thrive in a fast-paced environment, this opportunity is perfect for you! Join our team and work alongside a passionate group of professionals committed to delivering exceptional customer experiences while growing your career in a thriving company. Don’t miss out—apply now and transform your career with Fusion CX!