Customer Care Associate – Third-Party US Collections – Noida, India

Are you an experienced customer service agent currently looking for rewarding customer care associate jobs or third-party US collections jobs in Noida? Do you want to transform your career with a global CX company? Join us! Fusion CX seeks two experienced Third-Party US Collections Customer Care Associates to join our team in Noida, India. If you have a solid background in third-party US collections and a strong understanding of debt collection laws and regulations, this collection agent role offers a fantastic opportunity. Develop your career in a dynamic work environment where you can thrive and grow with a global team. We prioritize reliability, effective communication, and the ability to meet and exceed targets.

Multiple positions are open. So, if you are a driven individual searching for an opportunity to take your career to the next level, apply now!

Job Description

As a third-party US collections Customer Care Associate at Fusion CX Noida, you will be critical in managing and recovering overdue accounts from US-based clients. Utilizing your expertise in debt collection and excellent communication skills, you will negotiate payment terms and ensure compliance with relevant regulations. Your primary responsibilities include:

• Cold Calling: Initiate contact with clients to collect open invoices and discuss outstanding amounts.
• Collection Techniques: Implement effective collection strategies to recover debts related to bill payments, etc.
• Follow-Up: Ensure consistent follow-up communications with customers to secure payment and resolve overdue amounts.
• Regulatory Compliance: Ensure all activities are legally compliant by strictly following the US debt collection laws, including FDCPA, UDAAP, and CFPB, as a collection specialist customer care associate.
• Target Achievement: Meet and exceed monthly targets and goals, consistently delivering high performance and exceptional customer experience.

Job Requirements

Essential qualities and attributes of an ideal Third-Party US Collections customer care executive for the Noida team:

Education: Undergraduate or graduate in any stream.

Experience: 1 – 2+ years of experience in third-party US collections, specifically with credit card and installment loans.

Knowledge:

• Comprehensive understanding of US debt collection laws and regulations (FDCPA, UDAAP, CFPB).
• Proficient in various collection techniques and strategies.

Skills:

• Excellent written and oral communication skills.
• Ability to work effectively with targets and monthly goals.

Shifts: Monday – Friday, 8:30 AM – 6:30 PM EST

Week Off: Saturday and Sunday

Availability: Must be reliable and available to work onsite in Noida, India, during specified shifts.

Why Join Fusion CX:

Joining Fusion CX means becoming part of a company that values its employees and supports their growth. We offer a competitive salary package that reflects your skills and experience. In addition, you will get ample opportunities for professional development and career progression at Fusion CX Noida. At Fusion CX, you will work in a diverse and inclusive environment where your contributions will be valued. Also, joining as a third-party collections customer care associate in Noida will allow you to collaborate with a supportive team of experienced professionals committed to CX excellence. Moreover, this collection agent job will allow you to play an impactful role in helping clients manage their financial obligations and improve their financial standing.

So, if you are seeking customer care associate jobs in Noida and are ready to advance your career as a Customer Care Associate in the US collections and customer care industry, apply now!