Customer Care Agent – Pristina – Italian

We seek a dedicated and fluent Italian-speaking Customer Care Agent to join our team at Fusion CX in Pristina, Kosovo. This position is crucial in delivering exceptional customer service to our Italian-speaking customers, ensuring a positive and seamless experience. The successful candidate will be responsible for addressing customer inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Job Description

Key functions required to be performed by the Italian-speaking Customer Care Agent in Pristina, Kosovo:

• Customer Support:  Provide excellent customer support to Italian-speaking customers through various channels, including phone, email, and chat.
• Issue Resolution: Resolve customer inquiries, concerns, and issues in a timely and effective manner, ensuring a positive customer experience.
• Product Knowledge: Develop a deep understanding of Fusion CX’s products and services to assist customers effectively.
• Communication: Communicate with customers in fluent Italian and English, conveying information clearly and professionally.
• Documentation: Maintain accurate records of customer interactions, issues, and resolutions for future reference.
• Cross-functional Collaboration: Collaborate with internal teams to address complex customer issues and provide solutions.
• Feedback Collection: Gather and provide feedback to improve products and services based on customer input.

Job Requirements

Core competencies, qualities, and skills required to thrive in this role of fluent Italian-speaking Customer Care Agent in Pristina, Kosovo:

• Fluent Italian: Proficiency in spoken and written Italian is essential.
• Customer Focus: Strong commitment to delivering excellent customer service and ensuring customer satisfaction.
• Communication Skills: Excellent verbal and written communication skills in both Italian and English.
• Problem Solving: Strong analytical and problem-solving skills, with the ability to think critically in customer interactions.
• Teamwork: Collaborative mindset and ability to work effectively in a team-oriented environment.
• Adaptability: Ability to adapt to changing priorities and handle various customer inquiries.
• Experience: Previous experience in customer service or a related field is a plus.

Why Join Us at Fusion CX:

Join us today to grow and build a rewarding career with Fusion CX. Craft memorable customer experiences by providing exceptional customer service as a customer care agent proficient in Italian in Pristina. We value professional growth, collaboration, and a commitment to excellence. We offer a diverse and inclusive workplace for all. If you are passionate about providing exceptional customer service and ready to make a meaningful impact, we encourage you to apply for the role today.