Credit Approval Representative – Navi Mumbai, India

Are you confident, detail-oriented, and ready to help customers with accuracy and professionalism? Fusion CX is hiring Credit Approval Representatives in Navi Mumbai to support customers through structured qualification and verification processes. This is an exciting opportunity for candidates who are organized, persuasive, and passionate about delivering seamless customer experiences in a fast-paced financial process environment. If you’re looking for customer support jobs in Navi Mumbai, call center jobs, or financial process roles where every interaction matters, this is your opportunity to join a global customer experience company that values growth, skill, and integrity. Apply now!

Job Description:

About the Role

As a Credit Approval Representative at Fusion CX, you will assist customers applying for short-term financial services by validating their personal and employment details, ensuring eligibility, and guiding them through the approval process. You’ll handle inbound and outbound calls, confirm customer identity, update records, and connect qualified applicants to the next stage of the process — all while maintaining accuracy, empathy, and professionalism.

This role blends customer service, compliance, and communication skills in a structured environment where accuracy and service excellence define success.

Key Responsibilities

• Contact customers who have applied for financial services and validate their personal and employment details.
• Handle both inbound and outbound calls efficiently and professionally.
• Verify customer identity by confirming name, email, or other identifying details.
• Ask structured qualification questions to assess eligibility and determine next steps.
• Update customer information accurately in the system and ensure data integrity.
• Maintain confidentiality while managing sensitive information.
• Build trust and rapport with customers while representing company values.
• Demonstrate consistent attendance, professionalism, and a positive attitude in all interactions.
• Adapt to process changes, demonstrate willingness to learn, and handle challenging interactions with calmness and confidence.
• Transfer qualified customers to the appropriate agents for next-step processing.

Job Requirements:

• Education: At least Senior High School (SHS) graduate (mandatory).
• Experience: Minimum 6 months of BPO experience (required). Financial services background preferred.
• Communication: Fluent in English with strong verbal and written communication skills.
• Typing Speed: Minimum 35 words per minute with accuracy.
• Skills:
  • Excellent attendance record.
  • Strong active listening and call-handling skills.
  • Ability to multitask — typing while communicating clearly and effectively.
  • Organized, self-motivated, and able to manage high work volume with precision.
  • Attention to detail and adherence to process compliance.
  • Confidence, adaptability, and a positive attitude under pressure.

• Work Setup: On-site (Work from Office – Navi Mumbai).
• Shift: Must be flexible to work nights, weekends, and holidays as scheduled.

Why Join Fusion CX?

At Fusion CX, we believe precision and passion go hand in hand. As a Credit Approval Representative in our Navi Mumbai team, you’ll find a workplace that values discipline, learning, and growth — where your performance drives progress.

Here’s why this role stands out:

• Structured Training: Receive full training to master communication, compliance, and accuracy.
• Career Growth: Build a rewarding career with clear pathways for advancement.
• Supportive Team: Thrive in a professional, people-first work culture that recognizes performance.
• Stability & Recognition: Join a trusted global CX company that values your consistency and commitment.

Looking for customer service jobs in Navi Mumbai, BPO jobs, or financial process roles with growth potential? Apply now and start your journey as a Credit Approval Representative at Fusion CX Navi Mumbai, where your precision and professionalism make all the difference.