Bilingual Collections Specialist – (English & Spanish) – Kingston, Jamaica

Are you fluent in English and Spanish? We are hiring Bilingual Collections Specialists or Customer Service Representatives for Collections who are fluent in English and Spanish for our Kingston, Jamaica site. In this role, you will connect with customers, negotiate payment arrangements, and resolve account issues while ensuring compliance and maintaining professionalism. If you are searching for customer service jobs in Kingston, bilingual call center roles, or collections jobs in Jamaica, this is your opportunity to grow in a people-first company. At Fusion CX, customer service is more than answering calls about creating solutions and delivering impact. Ready to create a long-lasting impact in the customer service industry? Apply now!

Job Description

Main duties and responsibilities of Bilingual Collections Specialist in Fusion CX, Jamaica:

• Contact customers on behalf of our client to collect delinquent accounts via phone calls and emails.
• Negotiate payment terms and methods when the right party is reached.
• Respond to customer queries and take appropriate action.
• Submit disputes on behalf of customers through the client portal.
• Submit invoices to customers using the client portal.
• Adhere strictly to FDCPA laws and company compliance standards.
• Follow up with delinquent customers via email to secure payment or resolve the issue.

Job Requirements

Skills and experience required for the role of Bilingual Collections Specialist:

• Minimum of 6 months of collections experience.
• Fluent in English and Spanish (both verbal and written).
• Excellent communication and active listening skills.
• Confidence and skill in negotiations.
• Computer-literate with strong knowledge of Microsoft Office.
• Strong organizational skills with the ability to manage multiple tasks.

Qualifications

• Minimum of 5 CXC’s including Math and English.
• Ability to work flexible hours, including weekends.

Working Conditions

• Normal BPO environment.

Why Join Fusion CX?

At Fusion CX, your career growth is closely tied to the impact you create. As a Bilingual Collections Specialist, you will use your language skills (English & Spanish) to make a difference while building expertise in a dynamic BPO environment.

• Competitive salary and performance-based incentives.
• Professional development and career growth opportunities.
• A supportive, people-first workplace with recognition programs.
• Exposure to global clients and bilingual communication experience.

If you are looking for bilingual customer service jobs in Kingston, exploring collections jobs in Jamaica, or seeking call center roles that require fluency in both English and Spanish, apply today. Take the next step in your career with Fusion CX in Jamaica.