Collection Specialist – Cebu, Philippines

Are you an experienced customer service professional searching for exciting call center or BPO jobs in Cebu or rewarding collection specialist roles in Cebu city? Apply for the onsite Collection Specialists hiring in Cebu at Fusion CX and join our growing team in Fusion CX in the Philippines. If you have experience in financial account management within a BPO setting and are looking for a rewarding career in the global BPS or BPO industry, this is your chance to become a part of a company that values growth and excellence. As a Collection Specialist in fusion CX Cebu, you will be pivotal in managing and resolving collection issues, ensuring accounts receivable processes are handled effectively. So, join us as a Collection Specialist in Cebu. Here, you will be a part of a company committed to employee development, success, and innovation in customer experience. Sounds interesting, apply now!

Job Description

Fusion CX is excited to announce job openings in Cebu for the role of Collection Specialist. In this position, you will be responsible for overseeing the entire collection process and ensuring timely resolution of outstanding accounts. Key responsibilities include:

• Collection Management: Serve as the focal point for all collection issues, working to efficiently and effectively resolve outstanding accounts.
• Accounts Receivable Monitoring: Monitor accounts receivable (AR) aging daily to identify overdue accounts and prioritize collection efforts.
• Customer Communication: Proactively communicate with customers via phone and email to address collection issues and negotiate payment terms.
• Reporting: Generate AR aging reports for both the local team and headquarters and account statements for customers.
• Cross-Department Collaboration: Work closely with finance, logistics, sales, and other teams to address collection issues and enhance processes.

Job Requirements

Qualities and attributes an ideal candidate must possess for the Collection Specialist role in Cebu:

• Education: At least a college level or high school graduate (Old Curriculum).
• Experience:
  • Must have BPO experience handling financial accounts.
  • Collection management experience will be considered an advantage for the Collection Specialist role.
• Skills and Knowledge:
  • Proficiency in SAP.
  • Strong communication skills, both written and oral.
  • Proficiency in MS Office applications.
  • Strong service-oriented approach and attention to detail.
• Other Requirements:
  • Must be able to start immediately.
  • Willing to work onsite in Cebu.

Why Join Fusion CX?

If you are looking for a job hiring in Cebu that values your skills and supports your growth, consider joining Fusion CX. We offer a competitive salary package that reflects your experience and skills, along with opportunities for professional development and career advancement. In Fusion CX Cebu, you will experience new tools and technologies with continuous learning and skill upgrades. At Fusion CX, you will work in an inclusive and diverse environment. We highly value the contributions of our employees and encourage collaboration and innovation. Moreover, you will be part of a supportive team of professionals dedicated to excellence and success.

As a Collection Specialist, you will play an impactful role in helping clients manage their financial obligations and improve their financial standing. If you are ready to make a difference in the collections industry, be part of Fusion CX’s collection specialists hiring in Cebu and take the next step in your career! We need early joiners who can start immediately for this onsite role.