Client Success Manager – Healthcare Account –Cebu, Philippines

Are you passionate about driving client success and shaping long-term partnerships? At Fusion CX, we believe client relationships are built on trust, collaboration, and measurable results. We’re hiring a Client Success Manager to lead one of our key Healthcare accounts, ensuring seamless delivery, account growth, and exceptional client satisfaction.

Job Description

About the Role

This leadership role is based in either Manila or Cebu and reports directly to our VP of Client Success. If you are exploring Client Success Manager jobs in Cebu or Healthcare BPO leadership roles in the Philippines, this is your chance to grow with a global company that values both people and performance.

• Build and maintain strong client relationships, serving as the primary point of contact.
• Partner with internal teams to align operations with client expectations.
• Monitor account performance, analyze trends, and identify areas for improvement.
• Develop and execute solutions to meet client goals and ensure satisfaction.
• Drive strategic initiatives that enhance client outcomes and account growth.
• Provide insights, reports, and recommendations directly to the VP of Client Success.
• Manage escalations with professionalism, urgency, and a solutions-first mindset.

Job Requirements

Skills & Experience

• Proven background in Client Success, Account Management, or Operations within a BPO/Healthcare environment.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage client-facing deliverables, KPIs, and performance metrics.
• Skilled in handling client escalations and ensuring timely resolution.
• Collaborative mindset with the ability to work cross-functionally.
• Willingness to work from Cebu depending on business needs.

Why Join Fusion CX?

At Fusion CX, we give our leaders the tools and freedom to make a real impact. In this role, you’ll be at the center of shaping client outcomes while developing your own leadership journey in a culture that puts people first.

• Take ownership of a high-impact Healthcare account with room for growth.
  • Work alongside senior executives and decision-makers.
  • Be part of a global company where innovation drives client success.
  • Access structured leadership development and career progression.
  • Join a collaborative, multicultural team where your contributions truly matter.

Searching for Client Success Manager jobs in Cebu, Healthcare BPO leadership roles, or exciting career opportunities in the Philippines? Apply today and build a career that makes a difference with Fusion CX.