Client Specialist – Silang, Philippines

Are you passionate about creating positive client experiences and helping people navigate financial solutions with clarity and confidence? At Fusion CX, we’re looking for detail-oriented, empathetic, and proactive Client Specialists to join our Client Success team in Silang, Philippines. In this role, you will become the voice of reassurance for clients who have questions about their program journey. If you’re a problem solver with strong communication skills and a commitment to service excellence, this is your opportunity to build a meaningful career. Apply now and join us as a Client Specialist in Fusion CX Silang, Philippines.

Job Description – Client Specialist

About the Role

Under the direct supervision of the Client Success Manager, the Client Specialist acts as a liaison between clients and the company. You’ll assist clients via phone, addressing questions and concerns related to their program, clarifying details, and educating them about available services. Your goal is to provide effective solutions that support both client satisfaction and company objectives.

Essential Duties and Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved efficiently by critically thinking and identifying win-win solutions and offering recommendations to address their concerns.
• Consistently handle client contacts routed to the employee during their scheduled shift and meet pre-determined key performance metrics, which include but are not limited to quality, working rate, average handle time, and revenue-generating metrics.
• Build positive working relationships with customers to foster continuous business and deliver superior customer service in accordance with our call handling department’s expectations.
• Educate customers on the value of our services by serving as a dedicated brand ambassador for the program.
• Maintain an excellent knowledge of our products and services to serve clients best and make informed business decisions.
• Collaborate with others, as needed, to determine the best outcome.
• Follow up customer calls where necessary.

Job Requirements – Client Specialist

Required Skills/Abilities:

• Strong written and verbal communication skills
• Strong problem-solving and conflict resolution skills
• Ability to work independently and in a team-oriented environment
• Ability to remain calm and professional under pressure.
• Reliable
• Experience in a fast-paced customer support environment

Work Schedule and Environment

• Availability of flexible working hours, including weekends and holidays as needed.

Education and Experience

• 1-2 years of experience in customer service

Why Join Fusion CX?

At Fusion CX, we go beyond customer service — we create meaningful connections that make a lasting impact. When you join our team in Silang, you’ll experience:

• A people-first culture where your voice is heard and your efforts are recognized
• Meaningful work that helps individuals take steps toward clarity and confidence
• Opportunities for growth, learning, and development
• A collaborative, inclusive workplace that values support and teamwork

Ready to bring your client success skills to a company that puts people first? Apply now to join Fusion CX as a Client Specialist in Silang, Philippines, and start your journey toward a purpose-driven career.