Client Services Manager – Casablanca, Morocco

Are you fluent in English, French, and Arabic? Do you possess at least three years of experience in the Client Services Manager role?  Fusion CX is seeking a dynamic Client Services Manager in Casablanca, Morocco. Joining us as a CS manager presents an exciting opportunity to lead our efforts in delivering exceptional customer service and fostering lasting relationships with our clients with global exposure to leading clientele. As a pivotal member of our team, you will play a crucial role in driving business growth, inspiring repeat business, and ensuring unparalleled satisfaction for our valued clients. With a focus on communication, problem-solving, and mentorship, this role offers a platform to make a meaningful impact and advance your career in the customer service industry.

Job Description

The Client Services Manager in Fusion CX Casablanca, Morocco must perform the following functions:

  • Developing effective communication platforms for clients and staff.
  • Inspiring repeat business from clients.
  • Conducting customer service workshops and presentations.
  • Monitoring and measuring client satisfaction.
  • Liaising with different departments about client queries.
  • Offering advice to clients on services and products.
  • Developing surveys and capturing client information.
  • Participating in marketing campaigns.
  • Dealing with client requests and troubleshooting problems.
  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customers’ issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused toward that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirements

A successful Client Services Manager in Casablanca, Morocco team must possess the following attributes:

  • Candidates must be fluent in English, French, and Arabic.
  • Must have a minimum of three years of experience.

Why Join Fusion CX

Joining Fusion CX offers you the opportunity to be part of a global team dedicated to delivering exceptional client service experiences with a CX transformation company. As a Client Services Manager in Casablanca, Morocco, you will have the chance to make a meaningful impact by nurturing client relationships. You will be responsible for driving business growth and empowering our customer service agents to thrive. Therefore, with a collaborative work environment, ongoing development opportunities, and a commitment to excellence, Fusion CX provides the perfect platform for you to unleash your potential and grow in your career.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.



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