Client Services Manager – Casablanca, Morocco

Are you fluent in English, French, and Arabic? Do you possess at least three years of experience in the Client Services Manager role?  Fusion CX is seeking a dynamic Client Services Manager in Casablanca, Morocco. Joining us as a CS manager presents an exciting opportunity to lead our efforts in delivering exceptional customer service and fostering lasting relationships with our clients with global exposure to leading clientele. As a pivotal member of our team, you will play a crucial role in driving business growth, inspiring repeat business, and ensuring unparalleled satisfaction for our valued clients. With a focus on communication, problem-solving, and mentorship, this role offers a platform to make a meaningful impact and advance your career in the customer service industry.

Job Description

The Client Services Manager in Fusion CX Casablanca, Morocco must perform the following functions:

  • Developing effective communication platforms for clients and staff.
  • Inspiring repeat business from clients.
  • Conducting customer service workshops and presentations.
  • Monitoring and measuring client satisfaction.
  • Liaising with different departments about client queries.
  • Offering advice to clients on services and products.
  • Developing surveys and capturing client information.
  • Participating in marketing campaigns.
  • Dealing with client requests and troubleshooting problems.
  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customers’ issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused toward that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirements

A successful Client Services Manager in Casablanca, Morocco team must possess the following attributes:

  • Candidates must be fluent in English, French, and Arabic.
  • Must have a minimum of three years of experience.

Why Join Fusion CX

Joining Fusion CX offers you the opportunity to be part of a global team dedicated to delivering exceptional client service experiences with a CX transformation company. As a Client Services Manager in Casablanca, Morocco, you will have the chance to make a meaningful impact by nurturing client relationships. You will be responsible for driving business growth and empowering our customer service agents to thrive. Therefore, with a collaborative work environment, ongoing development opportunities, and a commitment to excellence, Fusion CX provides the perfect platform for you to unleash your potential and grow in your career.

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