Assistant Manager – Human Resources – Cebu, Philippines
Looking for jobs in Cebu in HR or Assistant Manager HR jobs in Cebu? Fusion CX is hiring an Assistant Manager – Human Resources to support contact center and shared services operations. This is an excellent opportunity for professionals exploring HR jobs in Cebu Philippines, BPO jobs in Cebu, or call center hiring in Cebu with leadership and team management exposure. If you have experience in HR operations, team leadership, and workforce productivity management in a call center environment, this role offers strong growth in human resources and operations leadership.
Job Description:
About the Role
As an Assistant Manager – Human Resources, you will be responsible for managing daily HR operations, supporting workforce planning, and driving team performance across contact center and back-office functions. This role requires strong leadership skills, the ability to manage teams effectively, and a data-driven approach to improving productivity and service delivery.
Key Responsibilities
- Supervise daily HR operations and personnel to ensure efficiency and productivity
- Train, coach, and develop Team Leaders and Supervisors
- Conduct workforce and resource planning to maximize operational performance
- Monitor and analyze call center and back-office productivity metrics
- Evaluate team performance using key performance indicators (KPIs)
- Support hiring, onboarding, and training initiatives
- Ensure high standards of customer service and operational excellence
- Drive process improvements to enhance efficiency and cost-effectiveness
- Collaborate with internal teams to meet business and staffing goals
Job Requirements:
Qualifications & Experience
- Education: Graduate (mandatory)
- Minimum 4+ years of experience in call center or BPO operations
- Experience in a similar Assistant Manager / HR leadership role preferred
- Background in customer service and sales processes is an advantage
Key Skills
- Strong leadership and people management skills
- Experience in training, coaching, and team development
- Ability to analyze productivity metrics and drive performance improvements
- Good communication and stakeholder management skills
- Strong organizational and planning abilities
- Proficiency in MS Office (Word, Excel, PowerPoint)
Work Details
Location: Cebu City, Philippines
Work Mode: Work From Office (WFO)
Department: Human Resources
Why Join Fusion CX?
If you are exploring HR jobs in Cebu, assistant manager jobs in Cebu, or BPO jobs in Cebu Philippines, Fusion CX offers:
- A dynamic and performance-driven work environment
- Opportunities to lead teams and drive HR initiatives
- Exposure to contact center and shared services operations
- Career growth within a global customer experience company
Take the next step in your career with one of the leading companies hiring in Cebu and grow your expertise in human resources and operations management. Apply now!