Cantonese Translation Agent – Member Support Services – Manila

Are you looking for Cantonese language jobs in Manila? Are you fluent in Cantonese and passionate about providing exceptional customer support? Fusion CX in Manila is looking for a Bilingual Cantonese Translation Agent to join our team and assist Cantonese-speaking members with a variety of healthcare-related inquiries. In this vital role, you’ll help bridge communication gaps by providing accurate and compassionate translation services for members, guiding them through their benefits, claims, and healthcare needs. If you’re ready to use your language skills to make a difference and be part of a fast-paced, rewarding environment, we want to hear from you! Multiple positions are available; apply now!

Job Description – Cantonese Translation Agent

Core responsibilities of the Cantonese Translation Agent in Fusion CX Manila:

• Provide inbound translation services to assist members with a broad range of healthcare-related inquiries.
• Translate and handle customer service calls, ensuring Cantonese-speaking members receive clear and accurate information.
• Build rapport with members and deliver compassionate, personalized service.
• Explain, advise, and resolve issues related to:
  • Eligibility, benefits, services, networks, and plan rules.
  • Transportation concerns and delays.
  • Access to care issues.
  • Primary Care Provider (PCP) and plan changes.
  • Member contact and demographic updates.
  • Payment card processing, referrals, and claims.
• Handle inbound calls and provide proactive outreach when necessary to resolve member issues and offer education.
• Collaborate with other teams to ensure timely and effective resolution of member inquiries.
• Perform all tasks with a compassionate, relationship-building approach to customer service.
• Must perform and complete all tasks that are directed by the customer and mutually agreed upon by the team.

Job Requirements – Cantonese Translation Agent

Qualifications, experience, and skills required for the role of Cantonese Translation Agent in Manila:

• Education: High School Graduate or equivalent degree required.
• Experience:
  • 1-2 years of customer service or call center experience required.
  • Prior experience with Medicare benefits, including Medicare Advantage Plans, is preferred.
  • Experience in the healthcare, insurance, or pharmacy industries is highly desirable.
• Skills & Qualities:
  • Fluency in Cantonese and English (both written and spoken) at a business level.
  • Strong verbal and written communication skills in both languages.
  • Professional telephone manner with the ability to handle a high call volume.
  • Proficiency in data entry and basic computer skills (email, word processing, etc.).
  • Ability to stay calm and composed in high-pressure situations.
  • Strong problem-solving skills for handling complex member inquiries.
  • Experience working in a fast-paced, high-volume environment.

Why Join Fusion CX?

At Fusion CX, we’re dedicated to creating an environment where growth, support, and opportunity are at the forefront. As a member of our team, you will gain access to world-class training, clear career advancement paths, and the support you need to thrive in your role. We pride ourselves on fostering an inclusive and collaborative culture where your contributions matter and are recognized. Joining Fusion CX as a Cantonese Translation Agent in Manila offers you an opportunity to become a part of a global organization committed to transforming customer experience. Whether searching for Cantonese language jobs in the Philippines or eager to build a long-term career in healthcare support and customer experience, Fusion CX is where you can make a lasting impact, develop your skills, and grow within a company that values innovation and excellence.