Call Center Representative – Wireless Customer Care, Technical Support & Sales (Bilingual) – El Salvador

Looking for call center jobs in El Salvador or bilingual customer service jobs in El Salvador? Fusion CX is hiring Call Center Representatives to support U.S. wireless customers with technical troubleshooting, billing inquiries, account adjustments, and sales. If you have B2-level English proficiency, enjoy working with technology, and can combine problem-solving with consultative selling, this opportunity offers a chance to build your career in telecom customer service, wireless technical support, and sales.

Job Descriptions:

About the Role

As a Call Center Representative – Wireless Customer Care, Technical Support & Sales at Fusion CX, you will assist U.S. wireless customers across a variety of service needs, including voice and data troubleshooting, billing questions, account adjustments, and product inquiries. You will navigate multiple systems, identify customer requirements, recommend relevant products and services, and follow up to ensure customer concerns are fully resolved.

This is a fast-paced role that combines technical support, customer service, and sales. A positive attitude, reliability, adaptability, and genuine interest in technology are essential to delivering an excellent customer experience.

Key Responsibilities

• Handle customer calls related to wireless technical support, sales, billing, and account adjustments.
• Troubleshoot voice and data connectivity issues involving multiple networks and systems.
• Navigate multiple systems simultaneously to update customer accounts and maintain accurate records.
• Identify customer needs and recommend suitable wireless products and services.
• Apply consultative sales and customer service techniques to build relationships and support customer retention.
• Follow up on customer concerns to ensure calls and issues are fully resolved with timely and effective solutions.
• Stay informed about changes in technology, mobile devices, and applications to provide appropriate assistance.
• Work toward daily and monthly sales goals, KPIs, and quality standards.
• Handle customer objections and present product recommendations confidently and naturally.

Job Requirements:

• English Proficiency: B2 – Advanced, spoken and written.
• Age and Identification: Must be at least 18 years old and have a valid DUI.
• Education: Completed high school diploma.
• Computer Skills: Good computer skills, including web navigation and the ability to work across multiple windows and systems simultaneously.
• Typing Skills: Functional typing skills. The minimum words-per-minute requirement is to be confirmed with Operations.
• Sales Orientation: Willingness to work toward daily and monthly sales goals in a fast-paced environment.
• Schedule: Availability to work rotating morning, day, and evening shifts from Sunday to Saturday, including weekends and holidays as required by the operation.
• Training: Availability to complete initial training with 100% attendance.
• Strong spoken and written communication skills.
• Ability to explain technical troubleshooting steps, billing details, account adjustments, and product recommendations clearly.
• Ability to understand customer needs, handle objections, and communicate professionally with U.S. customers.

Key Competencies

• Analytical and creative problem-solving for technical and account-related issues.
• Consultative sales orientation and results focus.
• Ability to learn new technologies and adapt to frequent changes.
• Multitasking across multiple systems while maintaining customer focus.
• Reliability, punctuality, and commitment to customer service quality.
• Clear communication and effective issue resolution.

Preferred Qualifications

• At least 1 year of call center experience.
• At least 1 year of customer service experience.
• Previous experience in telecommunications or wireless customer support, including technical support, sales, or billing.
• Sales experience, including upselling or customer retention.
• Familiarity with smartphones, mobile devices, and basic connectivity troubleshooting.

Why Join Fusion CX El Salvador?

Join Fusion CX and develop your skills in wireless customer care, technical support, and consultative sales. Be part of a dynamic environment where adaptability, customer engagement, and performance contribute to delivering quality service.

What You Will Gain

• Experience supporting U.S. wireless customers across technical support, billing, and sales.
• Opportunities to strengthen technical troubleshooting and consultative selling skills.
• Exposure to mobile technology, wireless services, and customer account management.
• Experience working toward sales, quality, and customer service performance goals.

Apply Today

Ready to explore wireless customer service jobs in El Salvador? Apply for the Call Center Representative – Wireless Customer Care, Technical Support & Sales position at Fusion CX. If you’re searching for telecom jobs in El Salvador, technical support jobs, bilingual call center jobs, or wireless customer support jobs, and have B2-level English proficiency with an interest in technology and sales, we encourage you to apply.

Job Location: El Salvador