Call Center Agent – Technical (Digital Marketing Support) – Cebu, Philippines

Are you detail-oriented, digitally savvy, and ready to work with a high-performing global marketing operations team? Fusion CX is hiring Call Center Agents – Technical to support campaign execution for one of our leading enterprise accounts in Cebu. If you are skilled in building digital assets, optimizing performance, and ensuring high data quality standards, this is your opportunity to build a meaningful career in a fast-evolving customer experience environment.

Whether you’re exploring digital support jobs in Cebu, seeking Cebu jobs in technical campaign operations, or looking to expand your knowledge of multi-channel marketing platforms, this role is designed for individuals who thrive at the intersection of creativity, technology, and execution.

Job Description – Call Center Agent – Technical (Digital Marketing Support)

Job Summary

As a Call Center Agent – Technical, you will play a crucial role in supporting multi-channel campaign execution by collaborating closely with our Campaign Operations team. You’ll be responsible for building and optimizing digital marketing assets such as emails, landing pages, forms, and reports, assuring consistency, efficiency, and data quality throughout. This role requires strong attention to detail, enthusiasm for digital marketing, and the ability to manage multiple projects with accuracy and speed. Your responsibilities will evolve in alignment with business direction and team needs.

Key Duties and Responsibilities

These tasks are subject to change depending on business direction and department needs.

• Collaborate with Campaign Operations to design, build, and execute multi-channel marketing campaigns.
• Build and optimize digital assets including marketing emails, landing pages, forms, and reports.
• Develop reusable templates for consistent branding and operational efficiency.
• Document and maintain campaign workflows and standard operating procedures.
• Track, analyze, and report on key performance indicators (KPIs) to evaluate campaign effectiveness.
• Ensure data quality by normalizing and uploading contact data into marketing databases in line with privacy regulations.
• Train and support marketing team members on campaign tools, best practices, and reporting frameworks.

Job Requirements – Call Center Agent – Technical

• Education: Minimum High School Diploma
• Experience: Minimum 1 year of technical service experience or experience in relevant roles

Required Qualities

• Proven ability to manage multiple projects independently with minimal supervision.
• Strong organizational skills and high attention to detail.
• Willingness to learn and adapt to new trends in digital and email marketing.
• Basic understanding of HTML, CSS, responsive email design, and web development principles.
• Strong customer service orientation and communication skills.
• Ability to perform under pressure in a fast-paced, high-volume environment.

Why Join Fusion CX?

At Fusion CX, we don’t just support customers—we empower careers. As a Call Center Agent – Technical in Cebu, you’ll be part of a people-first organization that invests in talent, celebrates diversity, and thrives on performance excellence.

• Work with a leading global enterprise account at the cutting edge of digital marketing operations.
• Grow your career in one of the most vibrant contact center environments in the Philippines.
• Be part of a culture where creativity meets execution—and your ideas matter.
• Access training, tools, and coaching designed to elevate your digital and technical skills.
• Enjoy a collaborative, inclusive workplace where employee well-being and growth are always a priority.

Looking for technical support roles or marketing operations jobs in Cebu that reward skill, passion, and initiative? Apply now and shape your future with Fusion CX.