Business Mobile Technical Support Agent (Bilingual) – El Salvador

Think technically. Troubleshoot confidently. Keep business connections running. Are you fluent in English with a strong interest in mobile technology and troubleshooting? Are you looking for technical support jobs in El Salvador? Join Fusion CX as a Business Mobile Technical Support Agent (Bilingual) and help U.S. business customers troubleshoot mobile connectivity, network signal, and mobile data issues. Support corporate mobile accounts, SIM and eSIM activation, number transfers, and international roaming while helping businesses maintain reliable mobile communications.

Job Descriptions:

About the Role

As a Business Mobile Technical Support Agent, you will support business customers and IT administrators managing corporate mobile accounts. You will troubleshoot network connectivity, signal, and mobile data issues, assist with device and SIM/eSIM activation, and support number transfers and international roaming inquiries. This role requires technical accuracy, logical thinking, and clear communication to help customers resolve issues efficiently and minimize disruptions to their business operations.

Key Responsibilities

• Diagnose and resolve mobile connectivity, coverage, signal, and mobile data issues using structured troubleshooting processes.
• Activate and configure mobile devices, SIM cards, and eSIM services for business lines.
• Manage number transfers, including port-in and port-out requests, and follow up until completion.
• Assist with international roaming setup and resolve roaming-related inquiries for traveling users.
• Support IT administrators with corporate mobile accounts and multiple business lines.
• Document interactions accurately and escalate complex cases according to established workflows.
• Meet quality, Average Handle Time (AHT), and First Contact Resolution (FCR) targets.

Job Requirements:

• English Proficiency: B2 – Advanced, spoken and written.
• Age and Identification: Must be at least 18 years old and hold a valid DUI.
• Education: Completed high school diploma.
• Computer Skills: Ability to navigate the web, work across multiple windows and systems simultaneously, and use email and Office or Google tools.
• Typing and Written English: Functional typing skills and strong written English. Minimum typing speed (WPM) to be confirmed with Operations.
• Schedule Availability: Willingness to work rotating shifts, including weekends and holidays, as required by the operation.
• Training Attendance: Availability to complete initial training with 100% attendance.
• Technical Knowledge: Basic understanding of smartphones (iOS and Android), mobile data, and network connectivity.
• Experience: A minimum of 6 months of contact center experience is preferred, ideally in technical support or telecommunications.

Preferred Qualifications

• Previous BPO experience supporting telecommunications or technical support accounts.
• Experience with SIM/eSIM activation, mobile number porting, or international roaming.
• Previous experience supporting AT&T or other U.S. carrier accounts.

Key Competencies

• Logical Thinking: Ability to analyze technical issues and follow structured diagnostic steps.
• Patience and Call Control: Confidence in guiding customers through troubleshooting, including when handling demanding callers.
• Technical Adaptability: Ability to learn new systems, tools, and technical procedures quickly.
• Attention to Detail: Accuracy in troubleshooting, account updates, and interaction documentation.
• Clear Communication: Ability to explain technical procedures step by step and confirm customer understanding.

Why Join Fusion CX?

Join a global CX company where technical problem-solving and reliable customer support help businesses stay connected.

What You Will Gain

• Exposure to business telecommunications and mobile technical support.
• Experience troubleshooting connectivity, device activation, number transfers, and roaming issues.
• Opportunities to strengthen your technical communication, diagnostic, and problem-solving skills.

Apply Today

Explore technical support jobs in El Salvador with Fusion CX. Apply for the Business Mobile Technical Support Agent (Bilingual) position and put your mobile technology knowledge and troubleshooting skills to work supporting business customers with connectivity and corporate mobile services.