Billing and Customer Support Representative – Residential Services
FUSION CX | JOB OPENING
Department: Call Center Operations | Category: Billing Support / Customer Service
About the Role
Fusion CX is hiring Billing and Customer Support Representatives to assist residential customers of a leading US telecommunications provider with outstanding balances, overdue payments, billing questions, and service interruptions related to non-payment. You will explain account information and help customers understand available payment or service solutions.
Key Responsibilities
- Assist customers with overdue balances, billing inquiries, and payment-related concerns.
- Explain account balances and approved payment or service options clearly.
- Address questions about service interruptions related to non-payment.
- Handle sensitive and difficult conversations with professionalism and respect.
- Resolve concerns where possible and escalate disputes through the appropriate process.
- Maintain accurate account notes and follow privacy and payment-handling procedures.
Skills and Qualifications
- Customer service or contact center experience preferred.
- Billing, collections, or payment support experience is an advantage.
- Strong English communication, attention to detail, and problem-solving skills.
- Comfortable discussing amounts owed and payment concerns professionally.
- Ability to follow procedures and record account information accurately.
Who Should Apply?
Best suited to candidates with customer service, billing support, or collections-related customer interaction experience.
Apply Today
Looking for customer service jobs in Colombia, call center jobs in Colombia, billing customer service jobs, or collections jobs in Colombia? Join Fusion CX as a Customer Service Associate – Non-Pay / Collections and build your career in customer experience.