Non-Pay & Billing Specialist – Resolution Expert
FUSION CX | JOB OPENING
Department: Call Center Operations | Category: Billing Support / Customer Service
About the Role
Fusion CX is hiring Billing and Customer Support Representatives to assist residential customers of a leading US telecommunications provider with outstanding balances, overdue payments, billing questions, and service interruptions related to non-payment. You will explain account information and help customers understand available payment or service solutions with empathy and clarity.
Key Responsibilities
- Assist customers with overdue balances, billing inquiries, and payment-related concerns.
- Explain account balances and approved payment or service options clearly.
- Address questions about service interruptions related to non-payment.
- Handle sensitive and difficult conversations with professionalism and respect.
- Resolve concerns where possible and escalate disputes through the appropriate process.
- Maintain accurate account notes and follow privacy and payment-handling procedures.
Skills and Qualifications
- Customer service or contact center experience is required.
- Experience in billing, collections, or payment support is a strong advantage.
- Strong communication and conflict-resolution skills, with the ability to remain calm under pressure.
- Empathy, patience, attention to detail, and effective problem-solving skills.
- Confidence in discussing outstanding balances and payment concerns professionally.
- Ability to follow established procedures and maintain accurate account records.
Location: Calle 50 # 64B-19, Medellín, Antioquia, Colombia
What We Offer
- Competitive Compensation: Enjoy a competitive salary package with additional allowances.
- Extra Benefits: Benefit from extra-legal bonuses and performance-based incentives.
- On-Site Work Environment: Work on-site at our Otrabanda Office in a collaborative, energetic environment.
Who Should Apply?
Best suited for candidates with customer service, billing support, or collections experience, preferably in the telecom sector.
Apply Today
Looking for customer service jobs in Colombia, call center jobs in Colombia, billing customer service jobs, or collections jobs in Colombia? Join Fusion CX as a Customer Service Associate – Non-Pay / Collections and build your career in customer experience.