Bilingual Team Leader / Supervisor – Customer Success & Collections Support – San Ignacio, Belize

Are you looking for Team Leader jobs in San Ignacio, bilingual supervisor jobs in Belize, or customer service leadership opportunities where you can make a direct impact on team performance and customer success? Fusion CX is hiring a Bilingual Team Leader to support a growing customer success and collections support program serving Spanish and English-speaking customers.

This opportunity is ideal for experienced customer service professionals who are ready to lead, coach, and develop high-performing teams while ensuring exceptional customer experiences. If you are fluent in both English and Spanish, have strong leadership capabilities, and enjoy helping teams achieve performance goals, this role offers an exciting next step in your career.

Job Description:

About the Role

As a Bilingual Team Leader, you will oversee the daily performance and development of a team supporting customer success and account servicing activities. You will be responsible for driving team performance, coaching employees, monitoring service quality, supporting workforce management initiatives, and helping resolve customer concerns when escalation support is required.

Success in this role requires strong leadership, problem-solving, communication, analytical, and coaching skills, along with the ability to motivate teams in a fast-paced customer-focused environment.

Key Responsibilities

Team Management

• Lead, motivate, and support a team of bilingual customer service professionals
• Foster a positive, performance-driven, and customer-focused work environment
• Provide ongoing guidance, mentorship, and support to team members

Performance Monitoring

• Monitor team productivity, service quality, and performance metrics
• Track individual and team performance against established goals and expectations
• Identify performance gaps and implement corrective action plans when necessary

Coaching & Development

• Conduct regular coaching and feedback sessions
• Support employee development through mentoring and performance improvement initiatives
• Reinforce process knowledge, customer service best practices, and operational standards

Customer Issue Resolution

• Assist with escalated customer concerns and complex service issues
• Support teams in identifying and implementing effective customer solutions
• Ensure customer interactions align with service quality expectations

Reporting & Analysis

• Prepare and maintain performance reports and operational updates
• Analyze trends, identify opportunities for improvement, and provide recommendations
• Support leadership with performance insights and operational reporting

Workforce Management

• Support staffing, schedule adherence, attendance monitoring, and workforce planning activities
• Help ensure service levels and operational objectives are consistently achieved

Process Improvement

• Identify opportunities to improve workflows, service delivery, and operational effectiveness
• Support continuous improvement initiatives and implementation of best practices

Job Requirements:

Qualifications

• High School Diploma required
• Minimum 4 years of customer service, customer experience, collections, customer success, or related experience
• Previous Team Leader, Supervisor, SME, or leadership experience preferred
• Fluent in English and Spanish with excellent verbal and written communication skills
• Strong leadership and people management capabilities
• Excellent problem-solving and decision-making skills
• Strong analytical and reporting abilities
• Effective coaching and mentoring skills
• Strong time management and organizational skills
• Ability to work effectively in a fast-paced, performance-driven environment

Preferred Attributes

• Customer experience-focused mindset
• Strong attention to detail
• Self-motivated and results-oriented
• Ability to adapt to changing priorities and business needs
• Comfortable working with performance metrics and operational goals
• High level of professionalism and integrity

Why Join Fusion CX?

Lead a bilingual team, drive customer success, and help shape the performance of a growing operation.

• Take on a leadership role with direct impact on team development and customer outcomes
• Work in a collaborative environment that values coaching, mentorship, and performance excellence
• Develop advanced leadership, workforce management, and operational management skills
• Gain exposure to customer success, account servicing, and performance improvement initiatives
• Join a company that invests in employee growth and career advancement
• Build a long-term leadership career with a global CX transformation organization

If you are searching for Team Leader jobs in San Ignacio, bilingual supervisor jobs in Belize, Spanish English supervisor jobs, customer service leadership jobs, customer success supervisor jobs, or jobs in Belize, apply today and take the next step in your leadership career.