Bilingual Support Specialist (English & German/ Italian) – Night Shift – Technology Background

Fusion CX is looking for a Bilingual Support Specialist fluent in English with excellent proficiency in German or Italian to join our team in Pristina, Kosovo. As a key player in our support team, you will provide exceptional customer service by assisting clients with technical issues, troubleshooting, and resolving inquiries. This customer support role in Kosovo is ideal for someone with a passion for problem-solving and a strong technical background who thrives in a fast-paced, international environment. If you’re looking for call center jobs in Pristina and enjoy working with cutting-edge technologies, this is your opportunity to make a significant impact and build your career as a CX specialist with a global company transforming customer experiences worldwide.

As a Bilingual Support Specialist at Fusion CX, you’ll be at the forefront of delivering excellent customer service while solving exciting technical challenges. This role is perfect for individuals who are passionate about technology and enjoy helping others. Interested; apply now!

Job Description – Bilingual Support Specialist

Key Responsibilities of the Bilingual Support Specialist in the Kosovo team:

• Provide high-quality customer support in English & German or English & Italian for technical inquiries, software issues, and troubleshooting.
• Communicate effectively with clients via email, chat, and phone calls, delivering clear and concise solutions.
• Troubleshoot technical problems, offering solutions and guidance to customers.
• Collaborate with the technical team to resolve complex issues and escalate when necessary.
• Maintain accurate records of customer interactions and resolutions in the support system.
• Ensure that support requests are addressed promptly, especially during night shift hours.
• Assist in improving the overall customer experience by identifying and resolving recurring issues.

Job Requirements – Bilingual Support Specialist

Required Skills & Qualifications of Bilingual Support Specialist in Fusion CX Kosovo:

• Fluency in English and either German or Italian (both written and spoken).
• Strong technical background with a solid understanding of troubleshooting, software, and IT systems.
• Experience in customer support roles via email, chat, and phone.
• Excellent problem-solving skills and the ability to resolve complex technical issues.
• Ability to work independently and efficiently during night shifts.
• Exceptional communication skills, both verbal and written.
• Prior experience in technical support or customer service is preferred.

Preferred Qualifications:

• Familiarity with technical support tools and platforms.
• Previous experience in IT support, help desk, or technical troubleshooting.
• Ability to work flexible hours, especially night shifts.
• Experience in call center jobs in Pristina or similar environments is a plus.

Why Join Fusion CX?

At Fusion CX, we’re more than just a customer support company — we’re a global leader in customer experience transformation. By joining our team, you’re stepping into a dynamic, collaborative environment where you can grow professionally and make a meaningful impact on the experiences of our customers worldwide. We believe in fostering career growth, offering competitive salaries and comprehensive benefits, and providing the tools and training necessary to help you succeed. Whether you’re new to call center jobs in Pristina or looking to take your career to the next level, Fusion CX is the perfect place to enhance your skills, expand your career, and contribute to a team that values innovation, excellence, and customer satisfaction.

If you’re passionate about technology, love solving problems, and want to be part of a forward-thinking team, we’d love to hear from you. Apply now and join a global company dedicated to providing top-notch customer support.