Bilingual Customer Service Representative – Thai – Manila

Looking for Thai language jobs in Manila? Fusion CX is hiring! If you are fluent in Thai and passionate about providing exceptional service, this is your chance to be part of something impactful. As a Thai-speaking Customer Service Representative in Fusion CX Manila, you will play a pivotal role in helping our clients meet their needs and ensuring their issues are addressed with clarity and care. By joining Fusion CX, you are not just getting a job—you are becoming part of a global leader in customer experience, working with a team that values growth, innovation, and collaboration. Ready to take the next step in your career? Apply now and help us transform the customer service experience worldwide!

Job Description – Customer Service Representative – Thai

As a Customer Service Associate, you must maintain a positive and professional attitude at all times while providing excellent customer service. You will respond promptly to customer inquiries, communicate across various channels (phone, SMS, email, and chat), and, most importantly, acknowledge and resolve customer complaints efficiently.

What You Will Be Responsible as a Thai-speaking Customer Service Representative at Fusion CX Manila:

• Handle a high volume of inbound transactions, providing phone, SMS, and email/chat-based support to customers.
• Document customer transactions accurately in a web-based CRM system, following company procedures.
• Identify and resolve customer needs by providing clear, effective communication and problem-solving.
• Perform outbound calls as necessary to follow up on customer issues or provide proactive assistance.
• Escalate complex or unresolved concerns to supervisors or the appropriate department for timely resolution.
• Track and monitor your personal performance KPIs through the company’s employee portal, ensuring adherence to goals.
• Provide a positive customer experience by maintaining professionalism and a helpful attitude in every interaction.

Job Requirements – Customer Service Representative – Thai

Skills and Qualifications Required for You to Thrive in the Role of Customer Service Representative in Manila:

• Fluency in both Thai and English is essential.
• 1-2 years of prior customer service or call center experience is required.
• Strong listening skills, rapid comprehension, and excellent verbal and written communication in English.
• High School Diploma or equivalent education.
• Proficiency in basic computer skills and data entry; experience with CRM systems is preferred.
• A team player who thrives in a dynamic, fast-paced environment.
• Ability to handle a high volume of calls while maintaining service quality and professionalism.
• Ability to stay composed and efficiently resolve inquiries, even in high-pressure situations.

Why Join Fusion CX?

At Fusion CX, we believe the passion, talent, and dedication of our people drive our success. We are looking for talented individuals like you to help us continue our journey of growth and excellence. Here’s why customer service representative jobs in Manila at Fusion CX could be the perfect next step in your career:

• Career Growth and Development: Fusion CX offers tailored training programs, continuous learning opportunities, and a clear path for advancement. We will help you grow professionally and provide you with the tools to succeed.
• Employee-Focused Culture: We foster a positive, supportive work environment where your ideas are valued. Collaboration, respect, and teamwork are at the heart of everything we do.
• Competitive Benefits: We offer a comprehensive benefits package, including competitive compensation, performance incentives, and perks designed to recognize your hard work and dedication.
• Meaningful Impact: Working with us, you’ll have the opportunity to make a real difference in people’s lives by providing high-quality customer experiences that matter.
• Join a Global Leader: Fusion CX is a pioneer in customer experience transformation. Join our global team to join a company recognized for its innovation, leadership, and commitment to excellence.

If you’re looking for Thai language jobs in the Philippines, are eager to grow your career, and are passionate about delivering exceptional customer service, Fusion CX in Manila is the place for you. Join us as a Customer Service Representative and help us continue to transform customer experiences. Apply now and be part of a team that truly values your skills and contributions.