Bilingual Customer Service Representative – Bahasa-Malay – Manila

Are you looking for exciting Bahasa jobs in the Philippines? Fusion CX is hiring in Manila for Customer Service Representatives (CSR) fluent in Bahasa Malaysia. If you have a passion for helping others and are ready to make an impact on the dynamic world of customer service, this is the perfect opportunity for you! As a CSR, you will play a key role in delivering exceptional customer support, helping our clients navigate their needs with clarity and care. This is a great opportunity to join a global company that values its employees and fosters a collaborative, growth-focused work environment. Apply now to be part of our team in Manila and take your career to the next level.

Job Description – Customer Service Representative – Bahasa-Malay

As a customer service associate in Manila, it is your responsibility to maintain a positive and professional attitude at all times while delivering outstanding service. You will respond promptly to customer inquiries and communicate through various channels (phone, SMS, email, and chat). Most importantly, acknowledge and resolve customer complaints effectively.

Responsibilities of customer service representative speaking Bahasa-Malay in Manila:

• Handle a high volume of inbound transactions, offering customers phone, SMS, and email/chat-based support.
• Accurately document customer transactions in a web-based CRM application following company procedures.
• Identify customer needs and resolve inquiries or complaints with clear, effective communication.
• Perform outbound calls when necessary to follow up on customer issues or provide proactive support.
• Escalate concerns or complex issues to a supervisor or relevant department for timely resolution.
• Track and monitor personal performance KPIs through the company’s employee portal, ensuring goal adherence.
• Provide a positive customer experience by maintaining professionalism and a helpful attitude at all times.

Job Requirements – Customer Service Representative – Bahasa-Malay

Skills and qualifications required for the role of Manila customer service representative fluent in Bahasa-Malay:

• High School Diploma or equivalent education.
• Fluency in English and Bahasa Malaysia is essential.
• 1-2 years of prior experience in customer service or call center roles are required.
• Strong listening skills, quick comprehension, and excellent written and verbal communication in English are required.
• Proficiency in basic computer skills and data entry; experience with CRM systems is preferred.
• A team player who thrives in a dynamic, fast-paced environment.
• Ability to handle a high volume of calls while maintaining service quality and professionalism.
• Ability to stay composed and efficiently handle customer inquiries, even in high-pressure situations.

Why Join Fusion CX?

At Fusion CX, we believe that it’s our people who drive our success—and we’re looking for talented individuals like you to help us continue our journey of growth and excellence. Here’s why customer service representative jobs in Manila at Fusion CX could be the perfect next step for your career:

• Career Growth and Development: Fusion CX offers tailored training programs, continuous learning opportunities, and a clear path for advancement. We support your professional development every step of the way.
• Employee-Focused Culture: We believe in a positive, supportive work environment where your ideas are valued. Collaboration, respect, and teamwork are at the heart of everything we do.
• Competitive Benefits: We offer a comprehensive benefits package, including attractive compensation, performance incentives, and perks designed to reward hard work and dedication.
• Meaningful Impact: Working with us, you’ll have the opportunity to make a real difference in people’s lives, delivering high-quality customer experiences that matter.
• Join a Global Leader: Fusion CX is a pioneer in customer experience transformation. Join our team and become a part of a company recognized for innovation, leadership, and a commitment to excellence.

If you are looking for Bahasa jobs in the Philippines, are ready to grow your career, and are passionate about delivering excellent customer service, join us as a customer service representative catering to Bahasa-Malay-speaking customers. Fusion CX in Manila is the place for you to become a CX specialist and be part of a CX transformation company. Apply now!