Bilingual Collection Agent – Spanish and English – Kingston, Jamaica

Are you a skilled collections agent fluent in both Spanish and English? Do you have a knack for negotiation and excellent communication skills? Fusion CX Jamaica is looking for dedicated bilingual collection agents to join our team in Kingston, Jamaica. This job vacancy at our Kingston location is an exciting opportunity to leverage your bilingual skills and collections experience in a dynamic environment and work with a global CX company. If you are searching for jobs in Jamaica, and have at least one year of collection experience, this role is perfect for you.

Job Description:

Key Responsibilities of a Bilingual Collections Agent in Kingston, Jamaica:

  • Find and contact clients to inquire about overdue payments.
  • Monitor accounts to identify outstanding debts.
  • Update account status records and document collection efforts.
  • Utilize strong negotiating skills to resolve outstanding debts.
  • Communicate effectively with clients in both Spanish and English.
  • Organize and prioritize tasks efficiently and have the ability to work under pressure.
  • Handle difficult customer interactions with patience and politeness as an efficient collection agent.
  • Work independently while maintaining excellent communication with the team.

Job Requirements:

As a bilingual collection agent in Kingston, Jamaica, you will play a crucial role in our operations, ensuring effective communication and efficient debt recovery. The ideal candidate will have the following qualities, skills, and qualifications:

Bilingual Collection Requirements

  • Minimum of 1 year of experience in collections.
  • Fluency in both Spanish and English.
  • Excellent communication and interpersonal skills.
  • Confident and a skilled negotiator
  • Strong organizational and time management skills.
  • Computer literate and proficient in Microsoft Office.

Desired Qualities and Experience.

  • Minimum of 5 CXC’s, including Math and English.
  • 2 years of experience in a similar capacity.
  • Ability to work flexible hours and weekends.

Working Conditions:

  • Normal BPO environment.
  • Located at 153 Orange Street, Kingston.
  • Candidates must be able to provide original copies of their resume, ID, TRN, NIS, birth certificate, and qualifications upon selection.

Why Join Fusion CX:

At Fusion CX, we are committed to creating a supportive and dynamic work environment. By joining our team in Kingston as a bilingual collection agent, you will have the opportunity to enhance your professional skills, work with a diverse and motivated team, and make a significant impact on our clients’ success. If you are looking for jobs in Kingston Jamaica, proficient in both English and Spanish, are ready to take on a challenging and rewarding role, apply today to become a key part of Fusion CX.

Only shortlisted candidates will be contacted.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.



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