Back Office Support Representative (Bilingual) – El Salvador

Looking for back office jobs in El Salvador or opportunities in telecommunications support and account processing? Fusion CX is hiring Back Office Support Representatives to manage account updates, billing adjustments, service modifications, and case resolution. This role is suited to detail-oriented professionals with strong written English, accurate data entry skills, and the ability to manage backend processes efficiently.

Job Descriptions:

About the Role

As a Back Office Support Representative, you will manage administrative and back-end activities that support telecommunications operations. Your work will include processing account updates, billing adjustments, and service modifications, maintaining case documentation, and investigating escalated issues related to billing, service provisioning, and account discrepancies.

You will also support front-line customer service and sales teams by resolving backend issues and coordinating with internal departments. The role requires accuracy, strong written communication, analytical thinking, and the ability to follow established policies, procedures, and compliance guidelines.

Key Responsibilities

• Process account updates, billing adjustments, and service modifications accurately.
• Manage data entry, document verification, and case documentation for customer inquiries.
• Investigate and resolve escalated issues involving billing, service provisioning, and account discrepancies.
• Support customer service and sales teams by addressing backend issues.
• Maintain accurate records of transactions, customer interactions, and case resolutions.
• Coordinate with internal departments, IT, and operations teams to support timely issue resolution.
• Follow established policies, procedures, and compliance guidelines.
• Meet productivity and quality standards for all assigned tasks.
• Monitor inquiry trends and share feedback to support service and process improvements.

Job Requirements:

• B2 – Advanced English proficiency, with strong spoken and written communication skills.
• Must be at least 18 years of age and possess a valid DUI.
• Completed high school education.
• Solid computer skills, including web navigation and the ability to work across multiple windows and systems.
• Accurate typing and data entry skills.
• Strong written English, including spelling, grammar, and clear case documentation.
• Ability to read, understand, and follow policies and procedures accurately.
• Availability to work shifts according to operational requirements, including weekends and holidays.
• 100% attendance during initial training.

Key Competencies

• Strong attention to detail and accuracy in data entry and documentation.
• Ability to organize, prioritize, and manage multiple tasks.
• Analytical problem-solving skills for billing and account discrepancies.
• Understanding of compliance requirements and responsible handling of customer information.
• Effective collaboration with internal teams and departments.

Preferred Qualifications

• Experience with telecommunications systems or knowledge of the telecommunications industry.
• Understanding of regulatory compliance and data privacy policies.
• Previous experience in back-office support, billing, or case management roles.
• Experience contributing to process improvement or operational efficiency initiatives.
• Basic reporting and data analysis skills using Excel or Google Sheets.

Why Join Fusion CX?

Join a global CX company where you can contribute to efficient service operations through accurate account processing, effective case management, and collaboration with cross-functional teams.

What You Will Gain

• Exposure to telecommunications back office operations and account processing.
• Experience handling billing adjustments, service provisioning, and case resolution.
• Opportunities to strengthen your documentation, analytical, and process management skills.

Apply Today

Explore back office jobs in El Salvador with Fusion CX. If you have strong written English, accurate data entry skills, and an interest in telecommunications support, billing operations, and account management, apply today for the Back Office Support Representative position.