Back-Office Servicing Specialist – San Ignacio, Belize

Looking for back-office jobs in San Ignacio, Belize? Join Fusion CX as a Back-Office Servicing Specialist and support loan servicing operations by processing documents accurately, managing inboxes, maintaining account records, and coordinating administrative tasks. This opportunity suits organized, detail-oriented candidates interested in administrative jobs in Belize, document processing jobs, or financial services support roles who can manage multiple tasks and ensure requests are handled accurately and followed through to completion.

Job Descriptions:

About the Role

As a Back-Office Servicing Specialist at Fusion CX, you will help maintain accurate, efficient day-to-day loan servicing operations. From managing shared inboxes and processing customer documents to tracking internal requests and coordinating manufactured-home relocation documentation, you will help ensure that records are complete, requests reach the right teams, and outstanding items are followed up on promptly.

Key Responsibilities

• Monitor shared servicing inboxes, review incoming requests, respond when appropriate, and route items requiring support from other departments.
• Retrieve returned mail, process and index scanned documents, update account records and follow-up logs, and complete weekly reconciliations.
• Scan, upload, organize, and retain servicing documents, ensuring each file is readable and linked to the correct loan and document category.
• Send customer document requests and follow-up communications, track outstanding items, and request missing or corrected documentation when necessary.
• Review manufactured-home relocation requests by checking account eligibility, supporting documentation, community information, applicable restrictions, investor requirements, and required approvals.
• Monitor servicing-related tickets, review requests for completeness, route them to the appropriate teams, and follow up on open or overdue items.
• Maintain tracking logs, work queues, reconciliations, and account documentation while communicating professionally with customers, internal teams, and business partners.
• Escalate time-sensitive concerns when necessary and protect the accuracy and confidentiality of customer and account information.

Job Requirements:

• High school diploma or equivalent.
• Previous experience in customer service, financial services, loan servicing, document processing, or administrative support is preferred but not required.
• Strong organizational skills and the ability to prioritize multiple tasks, shared inboxes, and work queues throughout the day.
• Excellent written and verbal communication skills.
• Close attention to detail, accuracy, and consistent follow-through.
• Integrity and the ability to handle confidential customer and account information responsibly.
• Willingness to learn and work with digital tools and servicing systems, including OneDrive, Microsoft systems, Asana, RadStar, Earth Class, FICS Mortgage Servicer, and proprietary software.
• A dependable, self-motivated, solutions-focused approach, with the ability to collaborate and respond constructively to feedback.

Key Competencies

• Document processing and records management
• Inbox and workflow coordination
• Accuracy and attention to detail
• Task prioritization and follow-up
• Professional written communication
• Confidential information handling
• Cross-functional coordination and problem-solving

Why Join Fusion CX?

Join a collaborative team where accuracy, accountability, and dependable operational support drive better customer outcomes. Bring your organizational strengths to a role that supports essential loan servicing activities.

What You Will Gain

• Experience supporting loan servicing and administrative operations.
• Opportunities to develop document management, workflow coordination, and records maintenance skills.
• Exposure to digital servicing systems and cross-functional business processes.

Apply Today

Ready to explore back-office jobs in San Ignacio, Belize? Apply for the Back-Office Servicing Specialist position at Fusion CX and put your organizational, communication, and document management skills to work. If you are searching for administrative jobs in Belize, document processing jobs, or financial services support jobs, this opportunity could be a strong next step in your career. Submit your application today.