Back Office Professional – English & German – Kosovo

Are you fluent in English and German and passionate about research, accuracy, language, and AI? Are you searching for customer service jobs in Kosovo or call center jobs in Pristine, Kosovo? Here is a chance to become something more! Fusion CX is hiring for unique back-office roles in Kosovo that support fine-tuning large language models through structured content analysis. If you’re analytical, detail-focused, and thrive in a remote, high-impact environment, this is your chance to contribute to the future of AI and build a specialized and future-proof career with a global CX company.

Job Description – Back Office

Role Overview

We are looking for candidates for these back office roles who can:

• Demonstrate strong analytical and comprehension skills in both English and German.
• Read and process large volumes of written content with attention to detail.
• Summarize and structure information into smaller, logical segments.
• Conduct reliable online research to validate claims and facts within the content.
• Contribute directly to the fine-tuning and improving large language models through critical review and structured analysis.

Job Requirements – Back Office

Preferred Qualifications

• Bachelor’s degree or undergraduate in Engineering, Literature, Journalism, Communications, Arts, Statistics, or a related field. We are open to candidates with no Bachelor’s degree but experience in the area for these back office roles.
• Experience writing professionally (business analyst, research analyst, copywriter, journalist, technical writer, editor, translator, etc.).
• Proficiency in data interpretation, logical reasoning, and basic arithmetic is highly desirable.
• Understanding of Excel and Google Suite.

Preferred Qualities

• Multilingual capabilities are mandatory in English and German
• Analytical Skills: Good research and analytical skills
• Communication: Excellent communication and collaboration skills
• Commitment: Ability to commit to 40 hours per week with 4 hours overlap with US hours

Why Join Fusion CX?

At Fusion CX Kosovo, your research and reasoning skills will directly shape the evolution of language-based AI. If you seek a fresh start or a call center job in Kosovo, this could be your launchpad for leveling up your career. Moreover, you will work on meaningful projects with global impact in these back office roles while building deep expertise in content analysis and digital research. Join a mission-driven team where language meets technology, and every detail counts.