Back Office Customer Service Specialist – Belize City

Job Role: Back Office | Location: Belize City

Overview

Join our back-office team where you’ll handle a variety of support tasks to facilitate smooth operations and customer interactions. This role of Back Office Customer Service Specialist is essential for maintaining the accuracy and efficiency of non-customer-facing activities such as processing online orders, resolving account errors, and managing email communications.

Responsibilities – Back Office Customer Service Specialist

• Order Processing: Complete customer orders made online, ensuring accuracy and timely processing.
• Account Management: Address and fix errors on customer accounts, applying a detail-oriented approach to maintain high-quality standards.
• Communication: Respond to customer emails and other electronic communications effectively, maintaining professionalism.
• Data Handling: Manage large volumes of customer data with high attention to detail and confidentiality.
• Team Collaboration: Work collaboratively in a team environment to enhance overall productivity and resolve issues.

Requirements – Back Office Customer Service Specialist

• Typing Speed: Minimum of 40 WPM.
• Computer Proficiency: Skilled in using computers, including email and Virtual Desktop Infrastructure (VDI) software.
• Communication Skills: Strong verbal and electronic communication skills.
• Problem Solving: Ability to resolve issues independently with innovative solutions.
• Adaptability: Capable of adjusting to changing priorities and workloads.
• Flexibility: Willing to work flexible hours and adapt to varying schedules.

Why Join Us?

Fusion CX values its employees, offering a supportive and dynamic work environment where you can grow professionally. Enjoy competitive compensation and the opportunity to be part of a dedicated team focused on backend support services.

Apply Now

We are looking for dedicated professionals eager to make a significant impact behind the scenes. If you are passionate about supporting business operations and have the required skills, apply now to join our team as a Back Office Customer Service Specialist in Belize City.