Assistant Manager – Quality Assurance – E-Commerce – Siliguri

Are you a sharp, adaptive, and detail-oriented QA professional in Siliguri seeking a QA assistant manager or call centre quality assurance jobs? Join us at Fusion CX in Siliguri, India, as a Quality Assurance professional who thrives on improving processes and strengthening performance frameworks. As an Assistant Manager in our QA function in Siliguri, you will guide quality standards, build knowledge systems, and ensure operational excellence across the business.

Job Description:

About the Role

This role is responsible for monitoring day-to-day process performance, identifying gaps, and implementing corrective and preventive actions. You will create both visual and non-visual SOPs, strengthen knowledge-sharing structures, and collaborate closely with operations to ensure high-quality service delivery. The position requires a strong analytical mindset, structured documentation skills, and a commitment to continuous improvement.

Key Responsibilities

• Monitor daily process performance to identify deviations, trends, and improvement opportunities.
• Define corrective and preventive action plans to address recurring quality issues.
• Create, update, and maintain SOPs (visual and non-visual) to support process clarity and knowledge management.
• Partner with operations, training, and quality teams to streamline workflows and maintain consistent quality benchmarks.
• Conduct performance audits and share insights with leadership for action planning.
• Support new initiatives that enhance service quality, accuracy, and compliance.
• Ensure that all documentation is updated, accessible, and aligned with organisational standards.

Responsibilities may evolve based on business requirements.

Job Requirements:

• Education: Graduation
• Strong understanding of process quality, audit methods, and performance improvement.
• Ability to analyse data, identify root causes, and propose structured solutions.
• Proficiency in documentation, SOP creation, and knowledge-sharing formats.
• Strong communication and coordination skills across cross-functional teams.
• Detail-oriented, organised, and comfortable multitasking in a fast-paced environment.
• Ability to work from the office and follow shift requirements.

Why Join Fusion CX?

In Siliguri, teamwork is grounded in clarity, collaboration, and momentum, and this QA role reflects that culture. As part of a growing Quality function in Fusion CX in Siliguri, you will influence how processes evolve, how teams learn, and how performance improves over time. Fusion CX offers a workplace where your insights matter, your skills are sharpened, and your contribution directly strengthens customer experience outcomes. If you are seeking a QA assistant manager or call centre quality assurance jobs in Siliguri and are ready to build your QA leadership journey with purpose and precision, this role in Siliguri offers a meaningful next step.