Assistant Manager – Operations – Finance – Howrah

Are you a leader with a flair for devising strategies and driving your team towards success? Are you an experienced and ambitious professional looking for an operations manager or assistant operations manager job in Howrah? Join us! Fusion CX in Kolkata is looking for an experienced assistant manager in operations to join our team in Howrah; who will manage a high-performing team for a rising company in finance. This job vacancy in Howrah offers you an opportunity to elevate your career in a global customer experience transformation company while optimizing the operation of a large team and delivering exceptional results in a thriving environment.

If you have a passion for customer service and a strong background in operation management, apply now! Seize the chance to shine, grow, and advance your operation management career in Howrah with us.

Job Requirements

Key duties and responsibilities of an assistant manager in operations in Howrah:

• Leadership & Team Management: Oversee the performance and management of multiple Team Leaders and large teams of indirect reports. Also, the operation team leader must possess the ability to efficiently manage operations across multiple shifts, such as Day, Evening, and Night schedules, with minimal supervision.
• Client Communication & Escalation Handling: Utilize exceptional written and verbal communication skills to interact with clients, handle escalations efficiently, and ensure client satisfaction with minimal oversight.
• Strategic Collaboration: Coordinate and collaborate with clients and internal Operations teams to analyze processes and provide valuable insights that drive project success.
• Performance Monitoring & Improvement: Monitor and drive client-driven SLAs and KPIs, such as Quality and Productivity. In addition, ensure all teams consistently meet or exceed required performance thresholds.
• Reporting & Analysis: Compile, analyze, and publish detailed reports on team performance, providing actionable insights to senior management for continuous improvement.

Job Requirements:

Essential attributes and qualities of an ideal candidate for the role of assistant manager in operations in Howrah:

• Experience: Must have 2+ years of experience working as an Assistant Manager with ability to help the company monitor and achieve business goals.
• Communication Skills: Outstanding written and verbal communication skills, essential for effective client interaction and escalation management with minimal supervision.
• Team Management: A proven experience managing at least four team leaders and more than eighty indirect reports. Also, the ideal candidate for the operation TL role must be able to manage operations across multiple shifts efficiently.
• Strategic Insight: Ability to collaborate with clients and operations teams to provide meaningful insights into projects and processes.
• Performance Monitoring: Expertise in driving SLAs and KPIs such as Quality, Productivity, etc., ensuring teams consistently meet and exceed performance targets.
• Leadership Accountability: Demonstrated ability to take responsibility for the overall performance of reporting teams, ensuring alignment with business goals.
• Reporting: Proficiency in compiling and publishing comprehensive reports on team performance.

Why Join Us?

If you are searching for rewarding assistant operation manager jobs in Howrah to build your career with a global BPO, join us as an assistant operations manager for a leading finance client.  At Fusion CX, we offer a supportive and collaborative work environment where your leadership skills will be recognized and rewarded. With competitive salaries, opportunities for career growth, and a dynamic team, this job vacancy in Kolkata will offer you the tools you need to succeed and advance your career in a leading customer experience company. So, join us and take the next step in your professional journey!