Assistant Manager – Employee Relations – Siliguri

Fusion CX is seeking an assistant manager (Employee Relations) in Siliguri. Fusion CX Siliguri’s work culture thrives on balance, community, and steady collaboration. This BPO role plays at the heart of it. As an Assistant Manager for Employee Relations, you will be a trusted partner for employees and leaders, ensuring fairness, clarity, and compliance across the workplace. If you are exploring training roles, call center job vacancies or BPO employee relations jobs in Siliguri or aiming to step into a role that shapes culture, supports people, and strengthens organizational integrity, this position offers meaningful influence and long-term growth. Apply now!

Job Description:

About the Role

This role serves as the primary point of support for employee relations, conflict resolution, compliance alignment, and workplace engagement. You will work closely with management and employees to uphold company values, resolve concerns with empathy and consistency, and ensure that policies and practices remain fair, transparent, and compliant with applicable laws.

Key Responsibilities

• Employee Relations & Conflict Resolution
  • Serve as a credible advisor to employees and managers on ER matters.
  • Manage grievances, disputes, and disciplinary actions in line with company policy.
  • Conduct investigations into employee complaints and recommend appropriate actions.
  • Facilitate mediation discussions and promote a culture of fairness and open communication.
• Compliance & Legal Alignment
  • Ensure adherence to labor laws, statutory requirements, and organizational policies.
  • Support internal and external audits related to employee relations.
  • Maintain documentation and compliance records as required.
• Policy Development & Implementation
  • Develop, revise, and roll out HR policies and procedures.
  • Educate employees and managers on policies, workplace standards, and ethical practices.
  • Ensure consistent interpretation and application of policies across teams.
• Employee Engagement & Retention
  • Support engagement initiatives and organizational culture programs.
  • Conduct exit interviews, analyze trends, and recommend retention improvements.
  • Identify recurring workplace issues and propose strategies to address them.
• Performance Management Support
  • Guide managers on handling performance concerns with fairness and structure.
  • Support performance improvement plans (PIPs) and career development conversations.
  • Help maintain constructive feedback frameworks within departments.

Responsibilities may evolve based on business needs.

Job Requirements:

Education: Graduation
Experience: Employee Relations / HR Generalist or related experience preferred.

• Strong knowledge of labor laws and HR compliance requirements.
• Excellent communication, conflict resolution, and advisory skills.
• Ability to manage sensitive issues with confidentiality and balance.
• Strong analytical thinking and documentation abilities.
• Ability to collaborate with managers across functions.
• Comfortable working from the office (WFO) in a fast-paced environment.

Why Join Fusion CX?

Siliguri offers a workplace environment built on trust, collaboration, and steady growth — and at Fusion CX, employee experience truly matters. In this role, you’ll partner closely with teams, influence workplace culture, and shape frameworks that support fairness and engagement. You’ll also gain exposure to diverse HR challenges, leadership conversations, and people-focused strategies that help sharpen your professional impact. If you are ready to build a career rooted in integrity, empathy, and operational excellence, this Employee Relations role in Siliguri is a purposeful next step.