Assistant Manager – E-Commerce – Howrah

Are you looking for a career-enhancing Assistant Manager job in Howrah that will allow you to lead, collaborate, and deliver exceptional results in the fast-growing e-commerce industry? Join Fusion CX as an Assistant Manager in our Howrah location, where you will play a key role in overseeing teams, managing performance, and driving client satisfaction. At Fusion CX, we are committed to transforming customer experiences by blending innovation, teamwork, and operational excellence. As an Assistant Manager in Howrah, you will lead diverse teams, ensuring the delivery of outstanding service for a prominent e-commerce client. This role is perfect for individuals with a passion for leadership and a knack for driving business success. So, don’t miss the opportunity to grow with a global CX transformation company. Apply now!

Job Description

As the Assistant Manager in the e-commerce process at Fusion CX, Howrah, your responsibilities will include:

Client & Operations Collaboration: Work closely with clients and operations teams to analyze ongoing projects and processes, delivering meaningful insights that drive operational improvement and success. Your ability to coordinate effectively will ensure seamless communication and strategic alignment between internal teams and clients.

SLAs & KPIs Monitoring: Take full ownership of client-driven Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) such as quality, productivity, and overall service performance. You will be responsible for ensuring these metrics meet or exceed the required thresholds.

Team Performance Oversight: Manage and oversee the performance of different teams, consisting of Team Leaders and their indirect reports. Your leadership will directly influence the productivity and morale of the entire workforce under your supervision, ensuring they meet business objectives.

Reporting & Insights: Compile, analyze, and publish detailed reports on team performance. This will involve tracking operational metrics, ensuring transparency, and providing actionable insights to senior management and clients to guide future strategies.

Job Requirements
To be successful in this Assistant Manager role at Howrah, you must have the following qualifications:

• Experience: Minimum of 2+ years as an Assistant Manager in a similar role, with a proven track record of achieving business goals.
• Leadership: Experience managing at least 4+ Team Leaders and overseeing 80+ team members across multiple shifts with minimal supervision.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and handle escalations.
• Analytical Skills: Strong analytical abilities to assess project data and provide actionable insights.
• Client Management: Ability to work closely with clients and internal teams to ensure smooth operations and high client satisfaction.
• Problem Solving: Capability to manage operational challenges and find solutions to drive business results.

Why Join Fusion CX?

At Fusion CX, we believe in fostering a collaborative and growth-oriented work environment where each team member is empowered to contribute to the company’s success. If you are searching for a truly rewarding Assistant Manager job in Howrah that offers career growth and the chance to work in a global customer experience transformation company, this role is for you. As an Assistant Manager for an E-Commerce process at Fusion CX Howrah, you will:

• Work with a top-tier customer experience transformation company that is redefining the e-commerce industry.
•  Benefit from continuous learning and development opportunities that help you grow professionally.
• Join a team that values collaboration, innovation, and a results-driven approach.
• Make a real difference by driving team performance, client satisfaction, and operational success.

If you are ready to take the next step in your career, apply for this Assistant Manager position in Howrah today and become part of Fusion CX’s dynamic team!