Assistant Manager – Chat Operations (WFO, Siliguri)

Are you looking for an assistant manager job vacancy in Siliguri where your leadership directly shapes process performance, operational standards, and team outcomes? Fusion CX is hiring an Assistant Manager to oversee day-to-day chat support operations, drive corrective actions, and build knowledge-sharing frameworks that strengthen service delivery. If you are exploring a people-first assistant manager job vacancy in Siliguri within a structured customer experience environment, this role offers the visibility, ownership, and operational scope to make a measurable impact.

Job Descriptions:

About the Role

As an Assistant Manager – Chat Operations, you will monitor process performance, identify gaps, and lead improvements across assigned chat support workflows. The role requires analytical thinking, structured documentation capability, and the confidence to implement both corrective and preventive actions at the process level.

Key Responsibilities

• Monitor process performance on a day-to-day basis and define corrective and preventive actions to address gaps and drive consistency.
• Identify improvement opportunities across assigned chat support operations.
• Develop visual and non-visual-based SOPs for knowledge-sharing and process improvements.

Responsibilities may evolve based on operational requirements.

Job Requirements:

Education

• Graduation from a recognized institution.

Experience & Skills

• Prior experience in operations management or a supervisory role within a customer experience or chat support environment is preferred.
• Strong analytical and problem-solving skills with the ability to interpret process data and recommend actionable improvements.
• Demonstrated ability to develop SOPs and structured process documentation.
• Comfort working in a performance-driven, target-oriented environment.
• Strong stakeholder communication and cross-functional coordination skills.

Language & Communication Requirements

• Strong verbal and written communication skills in English required.

Other Requirements

• This is an onsite role.
• Work Mode: Work From Office (WFO).

Work Mode & Location

Work Mode: WFO Location: Siliguri, India

Why Join Fusion CX?

Operations leadership at Fusion CX carries real weight. In this role, you will directly influence process quality, team knowledge, and service consistency across a live chat support environment — with the scope to design systems that outlast the day-to-day. For professionals ready to step into a structured yet growth-oriented assistant manager job vacancy in Siliguri, Fusion CX offers a platform where accountability, analytical thinking, and process ownership are recognized and rewarded. Apply now and take the next step with Fusion CX.