AGM / Senior Manager – Banking Operations (Verification Process) – Kolkata, India

Step into a leadership role where precision, compliance, and scale meet opportunity. Fusion CX is hiring an AGM / Senior Manager – Banking Operations (Verification Process) in Kolkata to manage a large-scale banking verification process across East India. If you have extensive experience in banking operations, proven team leadership skills, and the ability to deliver with both compliance and efficiency, this is your opportunity to make an impact at the forefront of financial operations.

Whether you are exploring leadership positions in banking operations, seeking to leverage your expertise in verification and compliance, or ready to lead large teams across the East region, this role provides both challenge and visibility within a global customer experience leader. Apply now!

Job Description – AGM / Senior Manager (Banking Operations – Verification Process)

Key Responsibilities

• Manage and lead the verification process for a leading bank across the East region.
• Supervise a team of approximately 200 employees including field officers (FOS), backend staff, and supervisors.
• Ensure operational efficiency, compliance, and timely execution of verification tasks.
• Travel extensively across East India for supervision, audits, and team engagement.
• Monitor performance metrics and generate regular reports and presentations.
• Coordinate with internal stakeholders to resolve operational challenges.
• Maintain high standards of data accuracy and regulatory compliance.

Job Requirements – AGM / Senior Manager (Banking Operations – Verification Process)

Educational Qualifications

• Bachelor’s degree in Commerce, Finance, Business Administration, or related field.
• MBA/PGDM preferred.

Required Expertise & Skills

• Minimum 5+ years of experience in banking operations with team leadership responsibilities.
• Strong knowledge of East India’s geography and banking landscape.
• Proficiency in MS Excel, PowerPoint, and banking systems.
• Excellent communication, presentation, and people management skills.
• Willingness to travel extensively across regional locations.

Joining Timeline

• Immediate joiners preferred.
• Candidates with up to 30 days’ notice period will be considered.

Why Join Fusion CX?

At Fusion CX, leadership is about enabling growth, driving excellence, and delivering impact. By joining us, you’ll be part of an organization that values innovation, accountability, and people-first leadership. In this role, you’ll manage large-scale banking operations, shape outcomes for a leading financial institution, and build success stories across East India.

• Be part of a global leader in customer experience and operations.
• Lead a team of 200+ professionals across one of the most dynamic regions in banking operations.
• Gain visibility and impact in a high-responsibility leadership role.
• Work in a collaborative environment that values compliance, efficiency, and innovation.
• Access career pathways that recognize expertise, leadership, and results.

Fusion CX is where leadership meets opportunity. If you’re ready to drive transformation into banking operations and lead with confidence, apply today to join us in Kolkata.